MINI of St Louis - Service Center

Very friendly and accommodating They explained all issues with my car. Even though I didn’t buy the car at this dealership, they treated me very well. issues with my car. Even though I didn’t buy the car at this dealership, they treated me very well. More

I've interacted with MINI of STL's service department for five years while owning a car I inherited from my mom who serviced her car there for a decade before me. MINI of STL's operational philosophy is s five years while owning a car I inherited from my mom who serviced her car there for a decade before me. MINI of STL's operational philosophy is steeped in transparency, service, and kindness. Everyone I've ever interacted w/ there is uniformly committed to providing the clearest, most transparent information re: service priorities re: my car, e.g., what I need to address first, and what I can wait to address later. I don't know how other car dealerships operate. Before owning my MINI, I serviced my Hondas at local garages. However, I have walked into massive regional dealerships that sell multiple makes and models. MINI of STL is a world apart from those impersonal, sales-driven superstores. At MINI, everything is calm, relaxed, and tailored toward customer satisfaction. MINI drivers exhibit high degrees of loyalty bc MINI caters to driver satisfaction in the cars they build all the way down to the dealerships that sell and service those cars! More

The customer service was top notch. I felt very comfortable with the entire process. I especially thought the video from the service provider was very helpful. I felt very comfortable with the entire process. I especially thought the video from the service provider was very helpful. More

First time here and everything went great. The representatives were friendly and listened to the issues. The work took less time than I expected and I was on my way in a reasonable time frame. The representatives were friendly and listened to the issues. The work took less time than I expected and I was on my way in a reasonable time frame. It took about two hours which seemed appropriate for the work required. The waiting area and clean and nice. More

I love the MINI of St Louis dealership. Anytime I need or want service There are available without much delay. The staff is delightful. And my car is always clean afterwards, which is an ad Anytime I need or want service There are available without much delay. The staff is delightful. And my car is always clean afterwards, which is an added plus. More

Great customer service. He said it would be about an hour, it was an hour exactly. The location is great, easy to get to. He said it would be about an hour, it was an hour exactly. The location is great, easy to get to. More

Solid service, good communication throughout the process. Friendly staff and very modern facilities. Very professional Friendly staff and very modern facilities. Very professional More

Friendly and knowledgeable! Fixed everything and found some other things to help me keep 'Timini' on the road! Thanks Fixed everything and found some other things to help me keep 'Timini' on the road! Thanks More

They are always so kind and respectful when I bring in my car. I always know I’m in good hands at the dealership. car. I always know I’m in good hands at the dealership. More

Great service. Prompt service at service entrance. Erica was very helpful and responsive. Loaner was appreciated. Prompt service at service entrance. Erica was very helpful and responsive. Loaner was appreciated. More