Erica Wells

I did not have a good service appointment on 11/2-11/3. I scheduled an appointment and took the car in for an oil change, key fob battery change, and needed them to inspect an issue of the car not staying I scheduled an appointment and took the car in for an oil change, key fob battery change, and needed them to inspect an issue of the car not staying on after starting it. I told the service rep that if the car would not replicate the issue that they could keep it overnight to try again in the morning. I did stress that I wanted a phone call to let me know if the car was needing to be kept overnight. She assured me that someone would call me with an update. Around 5:30pm, I reached out to the dealership through their chat thread to see if they had a status update and it went unanswered and I received no phone call. The next morning, I called at 8:30am asking for an update on my vehicle. I was put into the service rep's voicemail. I received a text an hour later saying that they service department got behind the day before and that a tech was putting estimates together. I stressed that I did need this car completed by 1:30pm in order to pick it up for the day. I received the estimate and approved the work to be completed at 9:30am. I had no follow up from the service rep about if they were able to complete the work by the pick up deadline. At 12:09pm, I texted again asking for an update. The rep replied back that the car would be ready "in the next half hour". I got to the dealership to pick up the car at 1:40pm and the paperwork was not ready. I texted the service rep saying that the car was not ready to go and then a text came through completing the service paperwork. When I asked the cashier if the key fob battery had been changed, she said nothing on the paperwork indicated that it was. She kindly mentioned it would only take a few minutes, but I was finished with my time at Mini Cooper with this service rep. I'm not sure how a service department does not connect with a customer when choosing to keep a vehicle overnight, especially when I am not provided a loaner. The rep specifically told me that they would call by 5pm to let me know one way or the other and that did not happen even after I reached out via the text chat prior to the service department closing. I found the appointment experience to be poorly managed by the service rep and the full request was not even completed as I still need to get a new battery for the key fob after spending $541 on the service appointment. More

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They were extremely helpful and professional. They took genuine care of my car when it had a bizarre malfunction. I’m very thankful for them. My only constructive feedback is this: 1. Communica They took genuine care of my car when it had a bizarre malfunction. I’m very thankful for them. My only constructive feedback is this: 1. Communication. On Monday, the wonderful mechanic sent a video overview of the work being done on the car. The video contained the phrase “as we’re finishing up the work here on your Mini,” which led me to believe it would be finished that day. But no one ever reached out to me with an idea of when the car would be ready. I was left in the dark. It wasn’t until I reached out a couple days later to ask directly, I was given an idea of when it would be ready for pickup. Even when it was finished I had to text to ask if it was ready…no one ever contacted me to say so. 2. It would have been really nice if the dealership would have offered me a loaner vehicle. I had to make all kinds of alternate transportation arrangements for nearly a full work week. It was a headache. The offer of a loaner would have been greatly appreciated. More

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xx Louis Mini has if not one of the best the best in xx Louis. They are a benchmark for how other dealers should strive. Shop is clean, staff professional and service after the sale is great! I would h Louis. They are a benchmark for how other dealers should strive. Shop is clean, staff professional and service after the sale is great! I would highly recommend this dealership, and considering I’m on my 41st car I do have the experience to make this judgment. More

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The dealership was very clean and the workers were polite Miss Erica took care of me she was very professional I will definitely recommend this place to friends and family Miss Erica took care of me she was very professional I will definitely recommend this place to friends and family More

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everyone was friendly and polite, answered all our questions, explained all the quotes and estimates. felt like they were pretty honest and fair with us about our options based on our warranty. questions, explained all the quotes and estimates. felt like they were pretty honest and fair with us about our options based on our warranty. More

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Mini of Saint Louis is not your typical dealership. I actually enjoy our visits. It’s always a pleasure working with Steve & Erica in Service. They’re professionals who are helpful, nice, patient and t I actually enjoy our visits. It’s always a pleasure working with Steve & Erica in Service. They’re professionals who are helpful, nice, patient and treat us like VIPs. And on our last visit we met the Sales Manager Jake and Sales Advisor Harry. I really liked their energy and genuine friendliness without the pressure. I highly recommend Mini of Saint Louis! More

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Great first experience at Mini of xx Louis. . Erica Wells was a great advisor as well as my technician. . Erica Wells was a great advisor as well as my technician. More

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The folks are professional, kind and excellent at their job. I highly recommend this dealership. The overall experience is wonderful! job. I highly recommend this dealership. The overall experience is wonderful! More

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Friendly employees . lest you know what is going onefficient. Work done in a timely fashion. lest you know what is going onefficient. Work done in a timely fashion. More

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They are VERY understanding, helpful, informative, and awesome. They explained everything to me, they had a video of the mechanic explaining what they'd found and what they were going to fix. They gave me awesome. They explained everything to me, they had a video of the mechanic explaining what they'd found and what they were going to fix. They gave me an accurate estimate that included all the information for me. They even worked on getting a special part ordered to fix my older vehicle. They gave me the same time and attention as they gave to the people who had newer vehicles there to be repaired. The waiting area is nice and comfortable. The coffee maker is excellent and they have energy and snack bars available as well as water for you while you wait. They even had two cubicles that had charging available and are good for if you need to use your laptop or other devices while you wait. They are a nice dealer and repairs shop. More

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