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MINI of St Louis - Service Center

Maplewood, MO

4.9
961 Reviews

961 Reviews of MINI of St Louis - Service Center

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September 03, 2025

Everyone was very kind, and extremely helpful when talking through my options. They also loaned me a car which was very nice so I didn’t have to miss work. More

by clernst94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for sharing your experience! We’re happy our team could walk you through your options and keep you on the road with a loaner. We truly appreciate your trust in us and hope you enjoy every drive in your MINI!

September 02, 2025

Good overall experience. Staff is very friendly and worked to get me out the door quickly. More

by slidz35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for the 5-star review! We are thrilled that you had a good overall experience! :)

September 02, 2025

Dealership is great. There were some minor annoyances from my service but they were out of the advisor's control so no need to take it out on her or the dealership. Ever More

by kathrynwarner2008
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Pfeiffer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for your understanding and for recognizing our team’s efforts! We’re glad to hear you still had a positive experience and that our staff took good care of you. We truly appreciate your support and look forward to welcoming you back next time!

August 26, 2025

I like how they show the video of the work that they do on your vehicle . I like the fast service. What i don't like is my vehicle isn't repaired. More

by Stevevance55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica Wells
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for your feedback. Please reach out to Scott Thompson at 314-644-6464 to make this right.

August 25, 2025

First class courteous always keeping customer updated on what is going on with the vehicle A++++ More

by Tporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for the 5-star review! :)

August 21, 2025

Very professional, friendly and pleasant. All the staff present always helpful. Work done in timely manner. Waiting area very comfortable and cosy. More

by Alex.Kiev.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brain technician
Sep 09, 2025 -

MINI of St Louis responded

Thank you for your kind words! We’re delighted to know you felt welcomed, well taken care of, and comfortable during your visit. We truly appreciate your support and look forward to seeing you again!

August 21, 2025

Very nice helpful and fast. They do not try to upset and insist on services you do not need More

by melindagerber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for the 5-star review! We always strive to be honest with all customers.

August 21, 2025

You buy a car because you love it and/or you get an outstanding deal. You keep it because of the service department. This is my second Mini and was purchased because I knew from first-hand experience t More

by trouble1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for sharing such heartfelt feedback! Hearing that our service team has earned your trust over decades of car ownership means the world to us. We’re grateful for your continued loyalty and can’t wait to keep you enjoying every mile in your MINI!:)

August 20, 2025

Service advisors were helpful. The checkout process could be streamlined with payment links rather than having to pay at the counter. More

by 12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for the 5-star review! :)

August 20, 2025

The professional and knowledgeable staff of St Louis Mini, makes for an easy and quick service visit . More

by rtincher58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pfeiffer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erica Wells
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2025 -

MINI of St Louis responded

Thank you for your amazing review! We are thrilled that we provided an easy and quick service visit for you! :)

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