MINI of St Louis - Service Center

Not sure whats happened here. The service work itself was fine. The customer service is almost nonexistent now. The last overnight dropoff I am not notified if any work is bein The service work itself was fine. The customer service is almost nonexistent now. The last overnight dropoff I am not notified if any work is being done or if the car is ready. Called twice; first time I was told the Advisor would ring me back, didnt happen. Second time I called I was transferred to an Advisor - he stated he contacted me with a couple questions - yet my phone has no record of him calling (and they have my phone #). I’ve taken to having a friend or family bring me to the dealership to wait after a prolonged time window (7+ hours for a tire rotation?) - and even if I notify the staff I’m there I end being the one that discovers… after sitting in the empty lobby for 2+ hours… my car in the lot and that it’s ready. When I notified the cashier my car appeared to be done she stated she hadn’t received any paperwork- yet it was sitting on the printer. My God at least at Dobbs they yell your last name across the lobby when you’re good to go. The work on the car itself is great. The customer experience is zilch. Not sure if Im gonna stay a customer. More

I love working with mini of St. Louis - they always provide excellent customer service in every department, and they make me feel like my business is important to them. I’ve had tw Louis - they always provide excellent customer service in every department, and they make me feel like my business is important to them. I’ve had two minis from them, and I’ll be ordering my next this winter! More

I recently had my brakes serviced at the Mini of St. Louis dealership. They always are kind, courteous, and informative about what work will need to be done. Also, they have a great workspace to be util Louis dealership. They always are kind, courteous, and informative about what work will need to be done. Also, they have a great workspace to be utilized while I wait for my vehicle. More

Steve at check in was so nice and they gave us a loaner car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over car. The techs sent me videos of my car and suggestions for making the car last longer. When we picked my mini up, Dustin sat with us and went over features I still didn’t know how to work. More

The service department is the best I’ve ever dealt with. The whole team is efficient, friendly, and professional! The whole team is efficient, friendly, and professional! More

On time, great communication, nice lounge, and loved the video of the car review. Nice personal attention. video of the car review. Nice personal attention. More

MINI STL is the best ever! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend! Always treated like you’re the only customer along with GREAT service makes for an excellent dealership. Highly recommend! More

My service advisor was responsive and kept me updated on the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave m the status of my car. Surprisingly, the repair was completed before the initial estimated date I was given. The loaner car that the dealership gave me while I was waiting for the repair to be scheduled was also nice. However, at times communication with the dealership seemed a bit inefficient. In one instance, my service advisor had no access/idea of the information I was given by the representative I talked to on the phone nor the information that I had already given the dealership. The information included basic details like car type (make, model, year), the type of repair, and the service cost estimate. (Though, in this specific scenario, I’m willing to believe that this not necessarily caused by the carelessness of the staff that I worked with, but rather some systematic issue in the dealership’s record keeping process.) Overall, I had a satisfactory experience at this dealership and certainly will be returning for future service requests, despite a few strange moments. More

The MiniStL service team was professional, knowledgeable and friendly. They gave me a sense of caring in terms of their attention to my car's needs. and friendly. They gave me a sense of caring in terms of their attention to my car's needs. More