MINI of Tempe

I own a 2008 Mini Cooper with 19,000 miles. I have had to visit this dealer for service numerous times. Every time I visit they forget to complete work, due a poor job of completing the work and I have to re visit this dealer for service numerous times. Every time I visit they forget to complete work, due a poor job of completing the work and I have to return my vehicle a second time. Most times I have to leave it more than one day even though I have scheduled an appointment. The Service Advisor is a nice guy but often forgets to check if the work has been completed satisfactorily. Where are the quality checks? Who does them? The most recent visit (4/9), he suggested an oil change (upsell) and then forgot to add it to the work order. My car has been in their shop 3 days (work scheduled Monday, needed parts, needed to keep car one more day, when I arrived yesterday, work was unsatisfactory (bumper had gaps) and oil change was missed, needed to order parts again, one more day car is at the dealership--3 days total). Earl Miller initially indicated "It is the best I can do". When I told the Service Advisor about how many issues I have had with my Mini and how concerning it is, he stated "That is why I own a Toyota". What? Really? I am ready to get rid of my mini cooper just because I cannot get satisfactory service at this dealership. Totally unacceptable. More

I made three visits to MINI of Tempe before I bought one. I had to drive a new one; then I had to drive a used one; and then I needed to bring my wife in to see the one I chose and take a ride in it. In eac I had to drive a new one; then I had to drive a used one; and then I needed to bring my wife in to see the one I chose and take a ride in it. In each instance, I worked with Justin Leininger, and hands down, he is the most pleasant and knowledgeable salesman that I have ever worked with. This is the first car that I've bought in the last 10 years, and I was prepared to engage in the traditional, "in-your-face confrontational" negotiation process that had always been the norm for car purchases, but at MINI of Tempe, none of that happened. The whole car buying experience with MINI of Tempe was pretty unique and it was totally hassle-free. As I mentioned above, I came in three separate times for the test drives, and Justin arranged them all. When I came in to make the deal, Justin was the one who did the initial appraisal on my trade-in. When I made the offer, Justin took it to the sales manager, and came back with a reasonable counter offer. After a minor adjustment on their counter offer, the deal was done. Until it came time to sign the purchase agreement and write the check, Justin was the ONLY person at MINI of Tempe that I dealt with. There was none of the old-time "salesman / sales manager" switcheroo. If you're looking for a MINI, I highly recommend MINI of Tempe. Ask for Justin Leininger. More

This is the letter that I sent to the dealership management staff: I wanted to take a moment to let you know how much I appreciate the always friendly, helpful and enthusiastic service and attent management staff: I wanted to take a moment to let you know how much I appreciate the always friendly, helpful and enthusiastic service and attention I receive every single time I visit your dealership. Although I've thought several times about sending this email, I've never made the time to do so. However, a recent visit to another dealership turned into one of the worst experiences of my life and really drove home how much I take for granted the genuine "service with a smile" attention I receive at MINI of Tempe. Even though my experience has been consistent with every last person I've dealt with at your facility, there are three people in particular that I would like to recognize for their efforts. No matter how early or late I'm there, Jeannie Kerby has her smile on and she never fails to brighten my day. Aaron Masciangelo was a tremendous help and he went above-and-beyond in helping me locate and purchase just the right tires and wheels to replace my OEM set. The last person I'd like to highlight is Doug O'Donnell. By far, I've had more dealings with Doug than with any other employee and in my eyes, Doug is the face of MINI of Tempe. I can honestly say that I have never received such courteous, consistent and thorough attention from anyone in any industry. Doug has proven time and time again to be sincere, honest and knowledgeable. When Doug says that he will do something, I know that I can check it off of my list because it will be done accurately, with attention to detail and in a timely manner (his follow-up skills are just icing on the cake). Doug's personalized greetings and handshake are more like those of a friend than a service advisor. Whatever you're doing, keep doing it because you've definitely got a winning formula and team at MINI of Tempe. More

Everything great....love the car and the employees. Ordering the car was a good experience with seeing the options on the internet and viewing them in the dealership. Ordering the car was a good experience with seeing the options on the internet and viewing them in the dealership. More

My husband and I have been considering a MINI for some time. Since there is no MINI dealer in Prescott, we contacted MINI of Tempe to find out if a MINI was the right car for us. We had the good fortune time. Since there is no MINI dealer in Prescott, we contacted MINI of Tempe to find out if a MINI was the right car for us. We had the good fortune to work with Justin Leininger. Justin was prompt and efficient. He knew everything about MINIs. He answered all our questions and offered lots of pertinent information to help us in our decision-making process. We test-drove 3 different MINIs twice - first me and then my husband - and Justin was great throughout the whole process. He was professional, enthusiastic, polite and helpful. We never felt pressured to buy something we didn't want. He helped us find the right MINI for us. Our purchasing experience was delightful. We recommend MINI of Tempe and Justin Leininger to anyone in the MINI market. More

I LOVE her she was super friendly and super helpful I could not ask for better service I am Soooo happy. I would totally recommend my friends and family. I live very far from here and they took that intO could not ask for better service I am Soooo happy. I would totally recommend my friends and family. I live very far from here and they took that intO consideration and did everything up front so that I would not have a long wait ;) love that!!! More

This is the second MINI we purchase from David Smith. We went back to work with him because the first experience was so positive. He made trading in and purchasing a new MINI positive, and less time consumi went back to work with him because the first experience was so positive. He made trading in and purchasing a new MINI positive, and less time consuming as other dealers do. Previously I had began to do quotes online and was discouraged (with other dealerships), but going in person helped answer many questions, and kept the "back and forth" of email out of the way. More

We just got home with our new baby. We ordered it from Mini of Tempe and was quoted 90 days to receive. To our delite it was delivered a whole 30 days ahead of schedule and turned out just as we had hope Mini of Tempe and was quoted 90 days to receive. To our delite it was delivered a whole 30 days ahead of schedule and turned out just as we had hoped. David kept in contact with us along the way, as well as being able to check the status of our baby on miniusa.com. Thanks Mini of Tempe, we love our baby. Nick and Helena Nikrant More

Cindy was outstanding in my purchase of my new Mini. I Cindy was outstanding in my purchase of my new Mini. I have bought many new vehicles over the years and the heavy duty sales pitches or just asking w Cindy was outstanding in my purchase of my new Mini. I have bought many new vehicles over the years and the heavy duty sales pitches or just asking what payments I can afford are a real turn off for me. I knew exactley what I wanted before I got to the dealer and was going to order a new vehicle. There was a delay in ordering vehicles with automatics but Cindy was able to locate the perfect mini for me and with the current incentives it made sense to purchase it then. Cindy was very professional in how she conducted the deal,never ever pushy and was eager to answer all my questions and followed through with every part of the process.There seemed like there could have been a hicup in obtaining the vehice since they had to do a dealer trade to obtain it but even though it was after 7:00 on a friday night Nick got on the phone with the other dealer and made it happen. Thank you Cindy and Nick for flawless deal on a great Mini. Phil More