MINI of West Chester

Great buying experience at Otto's MINI. After confirming on the phone that the 2015 Camaro RS Convertible was still for sale on their lot with Pete Barcus in sales, we made the 2 hour trek f After confirming on the phone that the 2015 Camaro RS Convertible was still for sale on their lot with Pete Barcus in sales, we made the 2 hour trek from Baltimore up to their dealership. Once there we were greeted by Pete and shown the car which seemed to be cleaned up and ready for our test drive. Pete ran through some of the features with my wife Linda, whose car it was going to be, and then we were off. They actually gave us a printed test drive course showing a route through the community as we were not from the area. Linda loved the car and how it drove so when we arrived back to the lot we decided to make the deal. Once seated at Pete's desk, he introduced us to his Pre-Owned Sales Manager, Dave Hackett. While Pete was gathering up all of the paperwork back in the office Dave, Linda and I had a great conversation discussing past experiences regarding the Car Industry, especially the good 'ole Muscle Car Days. After working a great deal on the car, along with trading in Linda's BMW on the Camaro, we walked outside to discover that Pete had the car cleaned up once more while we were inside. During our test drive it had rained and he saw where it really got dirty. I was impressed!!!! Since the car did not have an Owner's Manual, Pete has stayed in touch with us letting Linda know that one will be mailed to her. Linda is very happy with her Camaro, and we both are glad that we made the trip to Otto's MINI to buy it. We wouldn't hesitate to purchase a car from them in the future. Great People!!!! More

Michael is my favorite human Nicest people. Was looking for a specific make model year for minis. They told me as soon as one came in to the lot. Michael was a saint for working a Nicest people. Was looking for a specific make model year for minis. They told me as soon as one came in to the lot. Michael was a saint for working around my crazy schedule to help me purchase/pickup the car, not to mention very upfront and honest about his experience with his mini to help make my decision easier. He’s the best! More

The Best Around My experience at Otto’s Mini was superb. They were professional, welcoming, accommodating, honest, ethical, and friendly. I am thrilled with my BMW X5 My experience at Otto’s Mini was superb. They were professional, welcoming, accommodating, honest, ethical, and friendly. I am thrilled with my BMW X5 and would recommend the Otto’s Exton team to anyone. More

Helpful, Knowledgeable & Flexible! Pete was extremely helpful in helping me pick a car. He was very knowledgeable in all things MINI! In addition, Pete was flexible and understanding wh Pete was extremely helpful in helping me pick a car. He was very knowledgeable in all things MINI! In addition, Pete was flexible and understanding when I changed my mind on a model and found me another one that suited my needs within minutes! More

Get it done After bringing in my Countryman for service and it needing yet more work, we decided it was time for a new car. We got to work early Saturday morning After bringing in my Countryman for service and it needing yet more work, we decided it was time for a new car. We got to work early Saturday morning with Michael, who we loved right from the start. He was down-to-earth and very knowledgeable about the brand and cars. He was also very patient with us, as I went back and forth between which model, style, color, packages, etc. He never once rushed us and I didn't feel forced into a decision. This is my third MINI from Otto's and first time working with Michael and he didn't disappoint. From Michael, to Joe F. and Preston J, we love dealing with Otto's and we're happy to still be part of the MINI family. More

Great experience Honest, helpful, patient. Knew what he was talking about. Without pushing, he gave guidance about what I truly wanted, and helped me find just that ca Honest, helpful, patient. Knew what he was talking about. Without pushing, he gave guidance about what I truly wanted, and helped me find just that car. Would refer to anyone buying a car!! More

Professional and down-to-Earth I love this dealership. Everyone is down-to-Earth and professional. They go out fo their way to make sure you are happy! If you live between two deale I love this dealership. Everyone is down-to-Earth and professional. They go out fo their way to make sure you are happy! If you live between two dealerships I would recommend making the choice to go to Otto's Mini; it's worth it. Your experience will be a positive one. Mine was. This is my second Mini from this dealership and both experiences were seemless. More

Making the right decision Michael Dixon was very helpful. Unfortunately, the vehicle I came in to see was not the right one for me. He was honest, trustworthy, and helped me ma Michael Dixon was very helpful. Unfortunately, the vehicle I came in to see was not the right one for me. He was honest, trustworthy, and helped me make the right decision. More

Excellent experience Impressive knowledge of cars and car features. Clear explanations. Patient. Felt heard and cared for - that the desire was to sell me a care that best Impressive knowledge of cars and car features. Clear explanations. Patient. Felt heard and cared for - that the desire was to sell me a care that best suited me needs. Highly recommend dealership, manager and salesman. More

Quick and pleasant I was helped out of a car I hated into the car I had my eyes set on. I was not pushed into a deal, and the entire process was smooth, fair, and afford I was helped out of a car I hated into the car I had my eyes set on. I was not pushed into a deal, and the entire process was smooth, fair, and affordable. More