MINI of West Chester

love my car We drove an hour to test drive our car. Pete was waiting and ready for our arrival. He was extremely punctual, and polite. We have bought and trad We drove an hour to test drive our car. Pete was waiting and ready for our arrival. He was extremely punctual, and polite. We have bought and traded-in many cars in our time and by far this transaction was the easiest and most efficient. Everyone we encountered at Otto was fabulous. Thank you. More

Happy Customer We enjoyed a hassle free buying experience with no pressure and an honest attempt to understand and satisfy our concerns. Not only did we purchase ou We enjoyed a hassle free buying experience with no pressure and an honest attempt to understand and satisfy our concerns. Not only did we purchase our first Mini Cooper, but we left feeling that we had joined a fun loving “MINI” family. More

Great customer service and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my c and work performed. Preston does a fine job of communicating Everyone is friendly and helpful reason I keep returning from PHILADELPHIA to have my car serviced More

Good service Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Preston was very helpful. Staff is flexible with what you need as far as waiting or rental. I love that you go online and schedule your appointment. Never had to wait for parts etc. More

Pleasant and efficient Otto’s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use th Otto’s staff were pleasant and helpful. The work was done quickly and efficiently and they even cleaned my car inside and out. I will certainly use them again. More

Ok, but not done yet Deficiency not corrected, but car is back in shop for further diagnosis/repair. Service people are great! Hope they find/solve the problem. It seems q Deficiency not corrected, but car is back in shop for further diagnosis/repair. Service people are great! Hope they find/solve the problem. It seems quite elusive. More

Impressive! I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is I've never had better service with any other automobile I've ever owned...and I've always purchased new, not used cars. First, this service center is immaculate. Secondly, they are thorough and exacting in their work. Preston Jackson, my service advisor, listened carefully to my concerns, addressed them, and discussed the findings afterward. Being the main point of contact and liaison between the staff and the public, the service advisor has a huge impact on the overall experience of a service visit. And Preston is definitely an asset to this dealership! Additionally, the mechanics are meticulous...very professional in appearance and demeanor. More

Warrantee maintance Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle yo Had a software recall that went smooth and quick. Service as always was friendly and customer oriented. Otto’s Mini is such a great place to handle your Mini’s needs. More

great service, friendly staff Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We re Great service, friendly staff, were able to get in right away, even though the service department was booked up. Very friendly and helpful team. We really appreciated everyone's help. Thanks. More

I bought a countryman from Liam in Exton I had a great experience at the Exton Otto's Mini. I worked with Liam Morris. he was very helpful and knowledgeable on the cars available. He was very I had a great experience at the Exton Otto's Mini. I worked with Liam Morris. he was very helpful and knowledgeable on the cars available. He was very approachable and laid-back, which I appreciated. He also took the time to show me the controls in my new Countryman, which I also appreciated. I would recommend both Liam and the dealership. More