MINI of West Chester

Great Customer Service Melissa Gibson took great. Are of us while our daughters car was in for repair. Kept us updated and had car repaired in a timely manner. Can't say eno Melissa Gibson took great. Are of us while our daughters car was in for repair. Kept us updated and had car repaired in a timely manner. Can't say enough about her great customer service! More

Satisfied In my personal I love BMW and MINI and I also trust otto’s mini team. So My next vehicle I will go to otto’s bmw hope the service the same. In my personal I love BMW and MINI and I also trust otto’s mini team. So My next vehicle I will go to otto’s bmw hope the service the same. More

Super Service - Most Awesome Melissa this was a most awesome experience. from the drop-off. I drove in having scheduled and anticipating to wait for my vehicle; however after a brief co this was a most awesome experience. from the drop-off. I drove in having scheduled and anticipating to wait for my vehicle; however after a brief conversation with Melissa I was informed and convinced I would be much more comfortable taking a loaner vehicle until my services (new tires, new brakes, antenna, plugs, wires, and oil change) were complete. the loaner was sitting there awaiting and Melissa had me in the car and on the road in a matter of minutes. the IM notification of services was quite unique and very useful and easy. last at pickup, when I arrived they swiftly took the loaner vehicle and walked me straight to the checkout counter and my paperwork was already sitting on the counter waiting for me to arrive. after payment I walked back out and the car was ready with keys in and waiting for me to drive away. as stated - Super Service. thanks Melissa. More

Good to deal with on a new mini. Told them I wanted to make the purchase quick and painless and they did a great job accommodating that. We negotiated the price ahead of time and I w Told them I wanted to make the purchase quick and painless and they did a great job accommodating that. We negotiated the price ahead of time and I was able to send some documentation so when I arrived they had stuff ready to go. Thank you! More

Clean, courteous and professional Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. More

Smooth process!! Great experience, it was an awesome experience. Really helpful associate! Definitely appreciated his customer service!! Derek was very professional an Great experience, it was an awesome experience. Really helpful associate! Definitely appreciated his customer service!! Derek was very professional and helpful!! I will definitely recommend to anyone for service or looking for a new mini!!! More

Melissa...service manager was great Everyone t this place is great from Chad in sales to Melissa in service. Even the woman. who answers th phone and the on who took. my money. Everyone t this place is great from Chad in sales to Melissa in service. Even the woman. who answers th phone and the on who took. my money. More

Unexpected and always scary engine light My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday a My engine light came on, which is always scary, especially when the dealer is an hour away... Otto's was able to get me in immediately on a Saturday and hooked me up with a loader car. Fortunately they were able to diagnose the issue and resolve all in several hours. Even better the parts that needed replacing were under extended warranty and the whole visit did not cost me anything. Preston the service manager and Kyle who did the work, were awesome. The service they provided was outstanding and for someone who is a worrier, I felt very well taken care of. Thank you for a great experience that ended way better than I expected! More

My First Mini My overall experience purchasing my very first Mini was great! Pete Barcus is a knowledgeable salesman willing to answer our numerous questions and wo My overall experience purchasing my very first Mini was great! Pete Barcus is a knowledgeable salesman willing to answer our numerous questions and work with us until we found exactly what we wanted without any pressure. We couldn't be happier with the service we received and would recommend Pete and Otto's to anyone looking for a Mini. More

Just bought my third NEW Mini! This is a great place for quality service. They do their best to accommodate all your needs. Just got my 3rd. New Mini from them and I just LOVE ?? my This is a great place for quality service. They do their best to accommodate all your needs. Just got my 3rd. New Mini from them and I just LOVE ?? my new All4! Special Thanks goes out to Chad and Pete for the great service! More