MINI of West Chester

Extremely easy and kind team to work with. Michael has excellent customer service! I love my new mini more than anything excellent customer service! I love my new mini more than anything More

Peter made getting a car such an easy and wonderful experience! I am incredibly glad I got him to help me pick out my car. He answered all of my questions and even checked to follow up later. He is inc experience! I am incredibly glad I got him to help me pick out my car. He answered all of my questions and even checked to follow up later. He is incredibly thorough and for all the right reasons!! More

Everything from my initial call to Pete and driving off in my upgraded clubman was positive and professional. Pete was very responsive via email and extremely efficient in coordinating the myriad of activi in my upgraded clubman was positive and professional. Pete was very responsive via email and extremely efficient in coordinating the myriad of activities to make sure my wait time was minimal. Otto’s Mini is a top notch customer service operation. More

Pete was excellent to work with - extremely knowledgeable and patient in explaining all the new tech features in my new Mini! It was a great experience!! knowledgeable and patient in explaining all the new tech features in my new Mini! It was a great experience!! More

My fiance and I came to Otto's BMW/Mini to look at a pre-owned Mazda CX-5 that was on the lot. We had been to a few other dealers around the Philly area who were all enjoying the "chip-shortage" inflat pre-owned Mazda CX-5 that was on the lot. We had been to a few other dealers around the Philly area who were all enjoying the "chip-shortage" inflated seller's market. Many of the salesmen at these other dealers had noticeably lazy attitudes when it came to selling their vehicles as well as lack of communication. The general feeling we got at these other dealers was that the customer was expected to work for the sale, not the salesman. This was NOT the case with Otto's. It was a great experience from beginning to end! Pete met with us within 1 hour of closing time on a Tuesday to accommodate our hectic work schedules. He had the car parked out front, ready for us to look at and test drive. He was very knowledgeable about the car, despite it not being a BMW or Mini. And he worked hard to break down the sales figures, registration, and tax in an understandable fashion. We came back at the end of the week to finalize paperwork. We ultimately decided to register the vehicle in FL since due to one of us retaining FL residency. Pete didn't skip a beat with this and was very knowledgeable and efficient in the whole out of state registration process. Ultimately we feel we got the best car for the money in the area and walked away very satisfied with the deal and the whole process. I'd definitely recommend Otto's BMW/Mini. Thanks, Pete! More

This was a super easy purchase -- partly because of the great car, but largely due to Pete's attentive service and genuine willingness to help. Pete's knowledge and ease of communication aided tremendously great car, but largely due to Pete's attentive service and genuine willingness to help. Pete's knowledge and ease of communication aided tremendously in the overall efficiency in obtaining my new car. Great experience. Thank you! More

Purchasing the Mini Cooper SV was a very pleasant experience. Pete did a great job in handling every aspect of the sale. I love this car! Frank experience. Pete did a great job in handling every aspect of the sale. I love this car! Frank More

Pete is a very helpful and professional. It is a pleasure to work with him. to work with him. More

I loved my experience at Otto's Mini. Jake was awesome to work with. He really worked hard to earn my business, and I appreciated the time and effort he put in. 5-star experience. work with. He really worked hard to earn my business, and I appreciated the time and effort he put in. 5-star experience. More

The entire purchase process was smooth and pressure-free. I worked with my salesperson to build exactly the car I wanted, and we were able to work through all the details by phone and email. Throughout the b I worked with my salesperson to build exactly the car I wanted, and we were able to work through all the details by phone and email. Throughout the build process, my salesperson kept me fully updated on the progress. I completed the purchase upon arrival and did not have to endure the typical upselling tactics for services and add-on products I did not want. I drove away with exactly what I wanted and grateful for an unexpectedly satisfying experience. More