MINI of West Chester

Pete was very informative , courteous and helped us Pete was very informative , courteous and helped us find the exact vehicle we were looking for. He worked with us in creating the best financing Pete was very informative , courteous and helped us find the exact vehicle we were looking for. He worked with us in creating the best financing opportunity available as well as the trade-in for my older mini vehicle. He took the time on delivery of the car to go over every feature essential to operating our new Mini safely upon leaving the dealership. He made the entire process from start to finish very easy and we will definitely go back to him again for our next Mini purchase. More

good service Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle bac Everyone was friendly and professional. They were timely and offered recommendations that were approbate to my situation. I will bring my vehicle back for survive again. More

No complaints - I appreciate the honesty that you need more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. more time to solve a technology problem rather than keep me waiting. I’m hoping that the next service will yield success. More

My husband stated how wonderfully efficient the drop off and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. and pick up of the vehicle was. Getting the data sheet on the vehicle’s maintenance status was is also helpful. More

The agency made buying my new Mini an easy process. I was treated very professionally and I was able to receive all the information needed for my new Mini in a quick manner was treated very professionally and I was able to receive all the information needed for my new Mini in a quick manner More

Great Service Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested Thank you to Preston and his staff for the professional and friendly service when I was in last Saturday. Service was quick and everything requested was taken care of along with other repairs covered under my warranty. Thank you again! More

Too long The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 ye The waiting area was fine. The staff was wonderful - the video about the car was a bit over the top but a nice touch. My complaint for the last 3 years has always been wait time. This morning was not as bad as some of the experiences that I have had - I once waited 4 hours for an oil change. If I wanted to get dirty and deal with oil I can personally do an oil change in about 15 minutes. The wait this week was 2.5 hours for oil and inspection. I trust the inspection takes a little longer, but it is a two year old car. Find a way to pick up the pace, maybe you assume that the longer I sit the more I will want to buy a new one. As a matter of fact we are probably not getting another mini because of the long waits. Preston was great. Fred More

Professional, efficient, polite and customer oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hug oriented.otto’s Mini Cooper service is excellent. The Mini Cooper is a fabulous automobile, dependable, functional and well made! Love the way it hugs the road! More

Warranty Service Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE Extremely satisfied with overall service. Preston provided superb service. NO NEED TO ENFORCE ENTRY OF 25 WORD MINIMUM. FUTURE REVIEW(S) WILL BE BYPASSED. THANKS. More

Brake fluid, oil change, and state inspection Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs Preston Jackson provided professional, timely, friendly, & excellent service! Answered my technical questions and was upfront, transparent about costs. He's an exemplar employee. Thank you for your hard work, Preston! More