MINI of West Chester

Service Wait I brought my Mini in for standard annual service and waited for my car. My understanding was that service would take 1 1/2 hours to 2 hours max. At t I brought my Mini in for standard annual service and waited for my car. My understanding was that service would take 1 1/2 hours to 2 hours max. At two hours, I inquired about my car. Preston explained it was running late & offered me a loaner which I accepted. It would have been better customer service if Preston had come to me earlier to explain my car service was running late & offer me the loaner. Having the loaner would have provided better use of my time. My Mini is in great shape & I think the service went fine. The car looked beautiful. More

Very pleased with the service I received at Otto’s (BMW) Mini. From the moment I arrived, I was treated as a valuable client. The service was performed right away, and I was kept up to date the entire time! Mini. From the moment I arrived, I was treated as a valuable client. The service was performed right away, and I was kept up to date the entire time! More

Otto’s Mini always takes care of my minis! Preston is the best! He is super professional and always super kind. I really appreciate all the extra covid protections they did as well! best! He is super professional and always super kind. I really appreciate all the extra covid protections they did as well! More

Awesome service experience! My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to My service experience was amazing. I was kept constantly updated. I even got a video of the inspection process and pictures of the work that needed to be done. I have nothing but good things to say and would highly recommend this dealership. More

What a Great Experience! From the time we walked in the door until the day we left with our new Mini the whole experience at Otto's Mini was great! We were immediately greeted From the time we walked in the door until the day we left with our new Mini the whole experience at Otto's Mini was great! We were immediately greeted by Michael Dixon who was very knowledgeable and wonderful to work with. He helped us match the perfect car for our daughter!! I highly recommend him to anyone interested in purchasing a car:):) More

I was extremely happy with Otto’s MINI experience. Michael was professional, patient, knowledgeable and friendly. I appreciate how he seemed to match my personality with my ultimate driving experience Michael was professional, patient, knowledgeable and friendly. I appreciate how he seemed to match my personality with my ultimate driving experience. Class act! More

Annual service I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their l I brought my car in for state inspection, emissions and its yearly oil change. The inspection revealed that my brakes were nearing the end of their life. All of the work was completed quickly and thoroughly. Preston is friendly and knowledgeable. I have only brought my car to Otto's since I bought it in 2011. I remain pleased with my experiences. More

Good communication and excellent service. Had an issue with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do hav with the front brakes that was causing vibration and Mike was able to diagnose and correct the issue by replacing the front pads and rotors. I do have some concerns about the rear pads and rotors as they might suffer from the same issue as the front. Hopefully during my next inspection there will be some more conclusive evidence. More

COVID safety with a smile I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers I had to take my little guy Jack in for his oil change and some other maintenance stuff. Preston was great..he sanitized my car and put safety covers on it. Everyone was wearing masks and practicing social distancing. Great experience in the middle of a pandemic! More

We love Otto’s We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They We come to Otto’s even if it is about 45 min away. We would not go anywhere else. Everyone is nice, the place is super clean, even before Covid. They keep u well informed of their progress on completing the service......k More