MINI of West Chester

Service was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. was GREAT. Thanks for handling everything like pros. The service tech is a pro. Will be stopping by at new car sales, looking for a deal. More

OUTSTANDING AGAIN - COVID Sensitivity and Solid Logistics! The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a The MINI team did it very well again. From scheduling to the work that got done, all was handled professionally and effectively. Even with COVID and a loaner, my check in was less than 10 minutes, and with online pay, my check out was less than 5 including a quick visit to the showroom. Otto's is a 45 minute trip for me, but you are my MINI dealer. More

They are pretty much cut and dry very polite and curtious. I waited a reasonable amount of time for my car service,price was the going rate. curtious. I waited a reasonable amount of time for my car service,price was the going rate. More

Absolute premium experience, people where lovely. I loved the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and sa the loaner car too. Price was reasonable, and next time I will change my oil and filter too, because it was worth it. I am really really happy and satisfied. More

Quick and Painless As shown in the attached picture, I am not visible, thus I must be a ninja. I find my new Mini convertible very helpful in being a ninja. The car is As shown in the attached picture, I am not visible, thus I must be a ninja. I find my new Mini convertible very helpful in being a ninja. The car is very quick, very nimble, and a lot of fun to drive. Michael made the purchasing process relatively painless. More

5 Star Experience! Pete Barcus is great to work with. I've bought two cars from him to date. He is very knowledgeable of the brand, friendly, professional and makes the Pete Barcus is great to work with. I've bought two cars from him to date. He is very knowledgeable of the brand, friendly, professional and makes the buying process easy. Bravo! More

I was pleased with the service but disappointed the car wasn’t vacuumed upon pick up. I appreciate the work being done on time. Good customer service. wasn’t vacuumed upon pick up. I appreciate the work being done on time. Good customer service. More

Easy process, drop off and pick up I usually stress about taking my car in for service but Preston is always so pleasant to work with. As soon as I saw him, my anxiety went away. Al I usually stress about taking my car in for service but Preston is always so pleasant to work with. As soon as I saw him, my anxiety went away. Also, at Mini, I never stand around waiting for someone to help me, they are on top of things. More

Professional, great customer service. Really liked the virtual inspection sent to me by email. Will be bringing my Mini back for service and maintenance in the future. virtual inspection sent to me by email. Will be bringing my Mini back for service and maintenance in the future. More

Pete made the process relatively painless (despite COVID situation) and didn’t make us feel pressured. He went above and beyond to make sure we were happy with our purchase multiple times. We love our mini situation) and didn’t make us feel pressured. He went above and beyond to make sure we were happy with our purchase multiple times. We love our mini and would come back to Ottos anytime. More