MINI of West Chester

Amazing customer service From the first person I encountered when I first drove up to the service center, to the woman who took care of the payments, every single person in Ot From the first person I encountered when I first drove up to the service center, to the woman who took care of the payments, every single person in Otto's had exceptional customer service! Preston went over everything with me regarding what was needed and answered all my questions. I would recommend Otto's to anyone! This is farther for me than another MINI dealership, but it is worth the drive due to their service and friendliness. Thank you Otto's!! More

always great. The service I have received has always been great. I have made appointments for service for my mini and never had a problem getting a loner. Thanks The service I have received has always been great. I have made appointments for service for my mini and never had a problem getting a loner. Thanks More

We recently purchased a countryman ALL4S and had a great experience with Michael and dealer. They noticed a ding on the bumper and replaced it, they also replaced the racing stripes because it was a little experience with Michael and dealer. They noticed a ding on the bumper and replaced it, they also replaced the racing stripes because it was a little faded, and even gave it a fresh oil change because it was due for a service! All of which I didn’t notice or ask for! I was in and out on day of pick up and overall extremely happy with my choice and the people there! Great dealer and super positive experience! More

Auto brake service and PA Inspection I had my vehicle in for brake service, oil change, Pa State inspection and emissions inspection. I waited for the work to be completed. The time to I had my vehicle in for brake service, oil change, Pa State inspection and emissions inspection. I waited for the work to be completed. The time to complete the work was reasonable. The waiting area was comfortable and clean. All employees practiced social distancing, wore masks, and practiced Convid-19 safety protocols. My service representative was friendly and knowledgeable. More

Preston is the best!!!! I have been working with Preston for many years--2 Minis. He always makes sure that things are done right. Preston explains everything. He answers I have been working with Preston for many years--2 Minis. He always makes sure that things are done right. Preston explains everything. He answers my questions honestly. He is very knowledgeable and makes servicing my car, here, in stead of Exton, go smoothly. Preston goes the extra mile. I just had my car in for service. When I got home the interior lights would not go off. Preston was kind enough to come to the house to try to reprogram. We both tried. When that did not work, he left a loaner car for me and took my car back to the shop. Very early the next morning, I got the text that all was well. Preston is an asset to Otto's Mini. I would highly recommend Preston as a service advisor. Thank you, Preston. More

Preston is such an asset!! So professional, polite and empathetic! I bought my Mini in 2014 and never have been disappointed. When my maintenance program and warranty were fi So professional, polite and empathetic! I bought my Mini in 2014 and never have been disappointed. When my maintenance program and warranty were finished I thought about going to a local mechanic as everyone says the "dealer is more expensive." My decision could have also been compounded by the fact that the Exton Mini service had moved much further away, But I feel the cost is comparable and the trip is worth it. My last visit was under the Covid restrictions, I felt comfortable, safe and well taken care of. And as always Preston is always a pleasure to deal with. The coffee is good too! Thank you so much! More

Raheem was excellent to work with. Very knowledgeable and made this experience smooth and efficient. He is an asset to Otto’s. . I would highly recommend him and Otto’s. Thank you from a very satisfied custo made this experience smooth and efficient. He is an asset to Otto’s. . I would highly recommend him and Otto’s. Thank you from a very satisfied customer. More

Repeat Buyer In 2013, I purchased my first Mini Countryman and liked it so much that I returned to purchase another one this year. Have only had the new car for a In 2013, I purchased my first Mini Countryman and liked it so much that I returned to purchase another one this year. Have only had the new car for a few days but am very pleased with it. Beautiful blue color and very nice interior. Very happy with the purchase. Also very happy to have had Michael as the sales person. More

Great Service in Unusual Times Pete was very proactive, and got me through the process of configuring and pickup very smoothly. I am very happy with my new Mini Cooper! Pete was very proactive, and got me through the process of configuring and pickup very smoothly. I am very happy with my new Mini Cooper! More

Excellent Service! The wifi was good, the wait room was comfortable and Preston was honest and considerate. We would recommend Otto's MINI to any prospective mini owner! The wifi was good, the wait room was comfortable and Preston was honest and considerate. We would recommend Otto's MINI to any prospective mini owner! More