MINI of West Chester

Incredible experience with Otto's Mini!! The staff at Otto's is first class and exceeded all of our expectations. Nothing was left to chance. Buy your Mini or BMW from Otto's!! Best purchase The staff at Otto's is first class and exceeded all of our expectations. Nothing was left to chance. Buy your Mini or BMW from Otto's!! Best purchase experience that I have ever had!! More

This is a very easy review to write... Preston and Ottos Mini is simply FIRST CLASS! I had a time restriction and Preston an the team came thru in spades! Mini is simply FIRST CLASS! I had a time restriction and Preston an the team came thru in spades! More

Michael is an avid Mini enthusiast and a superb salesman. After our initial discussion including my interests in things automotive he presented me with several beautiful automobiles. My final decision on t After our initial discussion including my interests in things automotive he presented me with several beautiful automobiles. My final decision on the JCW Clubman was an easy one. Thank you Michael and Thank you Otto’s Mini! More

Excellent service visit. Once again, Preston arranged for a thorough, timely, and accurate service visit, including routine oil change, etc, inspection, electrical checkup of Once again, Preston arranged for a thorough, timely, and accurate service visit, including routine oil change, etc, inspection, electrical checkup of the light systems, and a wash. I can always depend on him to arrange for all the necessary components. The service department is efficient and skilled in providing all of the requested service in a timely manner. It is definitely worth the time to bring my car to Otto's where I am assured of excellent service. More

Love it at Otto's! Even during a pandemic, great service as usual at Otto's. The car is running beautifully...but I'm always confident when I leave the service bay that Even during a pandemic, great service as usual at Otto's. The car is running beautifully...but I'm always confident when I leave the service bay that everything is in top condition. And Preston rocks! More

Great Service The only place I go for an oil change. I know that it will get done right with the proper oil and the right amount. On top of that my car always comes The only place I go for an oil change. I know that it will get done right with the proper oil and the right amount. On top of that my car always comes back washed and cleaned which is a nice plus. Preston and the rest of the service department are always helpful and prompt on communication. More

Maintenance Service I always receive good service from Otto's. I appreciate having the option of a loaner car especially now when I work in health care and getting time I always receive good service from Otto's. I appreciate having the option of a loaner car especially now when I work in health care and getting time off is not available. The only thing that I miss is the dealership being in Exton because it was much closer to my home and work. More

Always a pleasure, always the most helpful. Even in a time of complete chaos due to COVID-19 Otto's Mini was helpful, positive, supportive, patient, and all around wonderful to work with. Michae Even in a time of complete chaos due to COVID-19 Otto's Mini was helpful, positive, supportive, patient, and all around wonderful to work with. Michael was easy to communicate with, genuine, helpful, informative, and easily led me through the process of getting and understanding my mini electric. They clearly go above and beyond for their customers at Otto's and clearly care for each person they work with in a way that is thoughtful and greatly appreciated. More

Best Experience Ever We were interested in purchasing a new MINI Cooper even though we were in the middle of the coronavirus pandemic restrictions and Michael Dixon at Ott We were interested in purchasing a new MINI Cooper even though we were in the middle of the coronavirus pandemic restrictions and Michael Dixon at Otto’s MINI was able to make this a reality for us. Since we were new to the MINI line, Michael was able to expertly guide us through the different model and package possibilities as we down selected to our “perfect car.” Finally, when it came to “make the deal,” Michael and the other folks at Otto’s MINI made the process easy and rewarding. No back and forth negotiations - just an honest bottom line and we were done! Again, best car buying experience we’ve ever had (and I’m 66 y/o and this is my 35 insured car.). [One more thing for the dealership. We had a used car we wanted to trade, and we got very fair price for it. ] More

Best dealership ever! Great service, friendly people (most have been there since I bought my Mini in 3011) and 360 client experience (web to mobile to in person to email). (most have been there since I bought my Mini in 3011) and 360 client experience (web to mobile to in person to email). More