MINI of West Chester

Great staff, outstanding service, would highly recommend. My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even My wife and I took our 2006 Mini Cooper in for an outstanding recall service. We were really impressed with the professional service we received. Even though we didn't buy the car at Otto's (we aren't even the first owners of this Mini), they treated our car as if was new. When it comes time to buy our next Mini, we're coming back to Otto's More

Successful service visit I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in I found this Service visit to be professional, successful, and efficient. Preston effectively managed my service appointment from the time I drove in until I left. He always answers my questions personally and satisfactorily, and although he is very busy, he never makes me feel rushed. More

Give Michael Dixon a call! We are on our third Mini and we currently own two. Michael always takes great care of us. It has been a friendly and fun buying experience each time. We are on our third Mini and we currently own two. Michael always takes great care of us. It has been a friendly and fun buying experience each time. He made sure we got the right vehicle for us (twice). Most importantly, he knows how valuable our time is. He makes sure he gets you get signed, sealed, and on the road in your new purchase as quickly as possible. I would also like to recommend the service and parts team. I’m not sure you can get such a high level of customer service and support anywhere else. Thank you to the whole Ottos Mini Group! More

Positive sales experience culminated in the perfect car! The purchase of my Mini from Otto's was a positive one from start to finish. Michael Dixon continually provided us with all the information we needed, The purchase of my Mini from Otto's was a positive one from start to finish. Michael Dixon continually provided us with all the information we needed, from the various options on the car to the different avenues for the actual purchase. Our experience wrapped up with the purchase of the perfect car from Otto's. More

Good, efficient service I arrived just before my appointment, the car went in on time and was out on time as estimated. Preston delivered as promised. Good service, and the c I arrived just before my appointment, the car went in on time and was out on time as estimated. Preston delivered as promised. Good service, and the car runs beautifully. More

Good experience Communication throughout the process was easy and clear and quick. Preston addressed an issue I found at pick up quickly and apologized for the small Communication throughout the process was easy and clear and quick. Preston addressed an issue I found at pick up quickly and apologized for the small 10 minute delay. Would recommend better Mini signage though at the BMW dealer since the move from Exton. Understand the logistics have been difficult but I am a Mini owner and care about Mini. Especially since I'm now traveling farther to bring my business to Otto's. More

I love my mini family I recently had my car service at the new location and everything went great! Preston Jackson was awesome as always. He kept me in the loop and answere I recently had my car service at the new location and everything went great! Preston Jackson was awesome as always. He kept me in the loop and answered all of my concern questions. More

Otto's Always a pleasant experience at Otto's. On my third Mini,I love these cars!Wonderful time, even with the delay in your moving back to route 202 Always a pleasant experience at Otto's. On my third Mini,I love these cars!Wonderful time, even with the delay in your moving back to route 202 More

Courteous Preston Jackson is great. Very courteous and polite and thoroughly explained everything to me. Also, helped me to get a rebate on an oil change. Preston Jackson is great. Very courteous and polite and thoroughly explained everything to me. Also, helped me to get a rebate on an oil change. More

Surprise! I bought a new car! On April 29, 2019 I traveled to Otto's MIni to have my 2011 Countryman serviced. After speaking to the service professional I decided to hold up on t On April 29, 2019 I traveled to Otto's MIni to have my 2011 Countryman serviced. After speaking to the service professional I decided to hold up on the service while I visited the new car showroom. I met a very nice sales rep named Pete Barcus. Pete listened to my story and was VERY understanding. I informed him of the new Mini I was interested in. He had the car brought to the showroom where he invited me to inspect it, drive it, and ask a multitude of question about the vehicle. Pete was extremely knowledgeable and helpful Never at any time did I feel pressured. The end result was me trading in my existing Minis and purchasing a new Countryman All4 S. Without Pete's guidance and knowledge I would have been utterly confused. It's employees like Pete that keeps me returning to Otto's to purchase my new vehicles. I've been a loyal customer since 2005. Thanks again Pete for your tremendous service. Gary Zavacki, Exeter, PA More