MINI of West Chester

Fixed it right the second time I appreciated squeezing my car in as a rush repair, since the problem was related to the work just done (rotate and balance tires; align wheels). Whi I appreciated squeezing my car in as a rush repair, since the problem was related to the work just done (rotate and balance tires; align wheels). While the car was aligned, there was clearly a significant problem with the left front wheel. They gave me a loaner, squeezed me into the schedule, and corrected the problem - sort of. Since you are going to read this Preston, I'll say the car is no longer in alignment - it pulls right. But I'm about to go on vacation and can't deal with this right now. Maybe when I get back? I really appreciate how courteous you are and that you treat me well even though the car is so old. More

Service was fine. Installed click and drive in my new British Racing Green mini. Promptly and well done. My salesman Kyle Brown was a pleasure to deal with. Installed click and drive in my new British Racing Green mini. Promptly and well done. My salesman Kyle Brown was a pleasure to deal with. More

Great experience Very friendly and knowledgable. A pleasure to work with. They made the transaction very smooth. Great delivery process. Highly recommended and I will Very friendly and knowledgable. A pleasure to work with. They made the transaction very smooth. Great delivery process. Highly recommended and I will likely go to Pete again if we get another MINI. More

Outstandin Ottos mini is excellent in customer service. Everyone is friendly, efficient and accommodating. The facility is very clean and really enjoyed the snac Ottos mini is excellent in customer service. Everyone is friendly, efficient and accommodating. The facility is very clean and really enjoyed the snacks and beverages while waiting for my mini oil change. Car wash is also a plus! Nice to see Pete, who I buy my minis from. And Preston, Nick and all the staff were friendly and helpful! Thanks again! More

Brake Pad & Strut replacement We were given good information regarding the needed repairs. Had a loaner car while having the work done. We received Great Customer Service during th We were given good information regarding the needed repairs. Had a loaner car while having the work done. We received Great Customer Service during this visit. More

Something Happened at Otto's Preston Jackson is a breath of fresh air at Otto's BMW - apparently bringing in the Otto's Mini crew was the best decision... I've owned 2 BMWs over t Preston Jackson is a breath of fresh air at Otto's BMW - apparently bringing in the Otto's Mini crew was the best decision... I've owned 2 BMWs over the past 6 years and every time I visited the dealership it was like pulling my hair out to get in and out. ALWAYS A STRUGGLE. I purchased my Mini about a year ago and this was my first time bringing it in for service. Dropping it off was a pleasure, Preston came right out to meet me and review what I needed. I was in and out in 3 1/2 minutes. He gave me regular updates on the service and conveniently text me when it was ready to be picked up. When I arrived to pick it up, I was escorted in to pay for the service and before I could get out the door, my car was sitting there ready to go. AMAZING. Thank you to whoever helped figure out how to orient the process toward the Customer at Otto's!!! Looking forward to my next visit. More

Great sales experience Sometimes buying a new vehicle can feel like a big decision. Mr. Michael Dixon helped me narrow down the options to a vehicle that fit my preferences Sometimes buying a new vehicle can feel like a big decision. Mr. Michael Dixon helped me narrow down the options to a vehicle that fit my preferences and lifestyle. He made this daunting task good fun and I left with a car that I really enjoy!! More

Frustrated but satisfied I needed to wait for my car. A routine maintenance took 3 1/2 hours. In the end I was accommodated for the inconvenience. Thank you. I needed to wait for my car. A routine maintenance took 3 1/2 hours. In the end I was accommodated for the inconvenience. Thank you. More

Oil change Preston is always very helpful and easy to work with. He has the customer’s best interest in mind and provides a pleasant experience every time. Preston is always very helpful and easy to work with. He has the customer’s best interest in mind and provides a pleasant experience every time. More

Customer Service I have to say I love these guys. From the moment you arrive, you are treated as their number one customer. And my car was spotless when I got it bac I have to say I love these guys. From the moment you arrive, you are treated as their number one customer. And my car was spotless when I got it back. More