MINI of West Chester

Excellent customer service. Mr Dixon, #1 Customer expectations, and then not to just meet them,. But to exceed them preferably in unexpected and helpful ways.      Express Mr Dixon, #1 Customer expectations, and then not to just meet them,. But to exceed them preferably in unexpected and helpful ways.      Express my appreciation, and sincerely  you deliver amazing service. Thank you Carmen E Velez More

Great Service I had a great experience with this dealer and sales professional Michael Dixson. I had to order my car online because I live 3 hours away but the proc I had a great experience with this dealer and sales professional Michael Dixson. I had to order my car online because I live 3 hours away but the process was smooth as could be and Michael really helped make sure I chose my build and my options correctly, providing helpful insights. My car came in sooner than expected and it’s perfect! Pick up was professional and easy. Highly recommend Otto’s and Michael! More

Pleasant, honest, and detailed Working with Preston has always been exactly as the title describes. He's honest, detailed, and a pleasure to work with. You can be rest assured you Working with Preston has always been exactly as the title describes. He's honest, detailed, and a pleasure to work with. You can be rest assured you won't be sold unnecessary services. More

Inspection The service from start to finish was excellent. The friendly and knowledgeable team made sure that everything was serviced on my Countrymen for inspec The service from start to finish was excellent. The friendly and knowledgeable team made sure that everything was serviced on my Countrymen for inspection and a few needed items, such as oil change and tire rotation. Departing with a spanking clean car topped off the service. More

Service review Excellent Dealership, very satisfied with my service experience. Dealership bends over backwards to make sure customers feel that they are the most i Excellent Dealership, very satisfied with my service experience. Dealership bends over backwards to make sure customers feel that they are the most important person while we are at the facility. More

Personable and Professional Preston was very clear and helped me easily see what needed to be done on my Mini. I appreciate his friendly and helpful service. Thank you! Preston was very clear and helped me easily see what needed to be done on my Mini. I appreciate his friendly and helpful service. Thank you! More

First mini service visit This was the first scheduld service for our new Clubman - the shop was sparkling clean, the staff friendly and personable. They had my loaner waiting This was the first scheduld service for our new Clubman - the shop was sparkling clean, the staff friendly and personable. They had my loaner waiting we were in and out to shop while the work was done. The loaner was clean. The service we recieved was outstanding - Preston explained soome of the functions that we didn't know about. They really know customer service More

Otto’s Mini is Great! I just bought a 2019 Mini Cooper S from Derek at Otto’s and the experience could not have been better! Derek was most knowledgeable and patient with m I just bought a 2019 Mini Cooper S from Derek at Otto’s and the experience could not have been better! Derek was most knowledgeable and patient with me as I built exactly the car I wanted, and his expert guidance and advice made the experience fun and easy. I also had occasion to work with the folks in Service on a full detail and was able to borrow a loaner car for the day, and the staff and service for these transactions were also 5-star. I am a very satisfied, very excited first-time Mini owner and I look forward to working with Derek and Otto’s for all my Mini needs! More

Great service at Otto's Otto's Mini has had great service from the purchasing experience to the service department. Initially I chose Otto's to purchase my mini after corresp Otto's Mini has had great service from the purchasing experience to the service department. Initially I chose Otto's to purchase my mini after correspondence with another dealer that wasn't up to the standards one would expect. We have had a great experience with the service department and highly recommend it! Preston is friendly, professional and well versed in options to consider for long term maintenance strategies. More

Great buying experience Have bought other minis from other dealers. Glad I made the trip to PA. Derek made the buying experience a pleasure. (How often can you say that abou Have bought other minis from other dealers. Glad I made the trip to PA. Derek made the buying experience a pleasure. (How often can you say that about buying a car?) More