MINI of West Chester

Let down this visit Let me start off this review by saying that Preston was great. The bad part of my visit stemmed from the fact that by Sunday evening, my passenger Let me start off this review by saying that Preston was great. The bad part of my visit stemmed from the fact that by Sunday evening, my passenger side back tire was completely flat. This lead to a very chaotic Sunday evening and Monday morning of getting the donut on and trying to figure out what happend since I hadnt driven the car all weekend. Yesterday afternoon I took the car to my tire place and they confirmed that there was nothing wrong with the tire itself but that something hadnt been done right when the tires were rotated. The $15 charge to fix this issue isnt bade, but the fact that it caused a big inconvenience is the really issue here. For a dealership that specifically deals with minis, I would not expect something like this to occur. More

Pete made everything effortless! I was in the market for a used car with AWD, preferably a Nissan Rouge. When I saw that Otto’s Mini had a used red one, I wanted to go check things ou I was in the market for a used car with AWD, preferably a Nissan Rouge. When I saw that Otto’s Mini had a used red one, I wanted to go check things out. What really sold me was Pete and his outstanding service. He was willing to any questions that me or my family members (who accompanied me) had. When titling the car, Pete was more than helpful since I live out of state. Overall, if I could give Pete more than 5 stars I would. Go check him and the awesome dealership out! More

Blown away by Otto's Mini! I would highly recommend Otto's Mini for any driver looking for a new/used Mini Cooper. After searching the Harrisburg area with no luck, I came acros I would highly recommend Otto's Mini for any driver looking for a new/used Mini Cooper. After searching the Harrisburg area with no luck, I came across the perfect Mini for me at this location. I called in for more details and was promptly put in touch with Michael, one of the sales associates. He was extremely helpful in answering all the questions I had prepared and even went a step further in explaining details I was unaware of. Once I arrived to sign the papers and drive off in my new car I was pleasantly surprised by the quick and informative service. We got the papers signed and I was driving my new car in less than hour! I am very excited and happy with my purchase and would recommend Otto's Mini to anyone. Thanks again to Michael for such great service! More

efficient and accurate I brought my car in with a pulsing when braking and they gave me a loaner, diagnosed the problem quickly and had it ready, washed and vacuumed for me I brought my car in with a pulsing when braking and they gave me a loaner, diagnosed the problem quickly and had it ready, washed and vacuumed for me to pick up after work. preston explained the issue and charges to me clearly. More

Sales, pre owned I purchased a pre-owned countryman mini (2016 with only 5300 miles, wow) as my two door mini was getting a bit tight. I love the larger size of the c I purchased a pre-owned countryman mini (2016 with only 5300 miles, wow) as my two door mini was getting a bit tight. I love the larger size of the countrymen, the way it handles, and the quieter and smoother ride. All aspects of sales and delivery of the car were handled timely and professionally. Since I have been a mini owner for approximately four years, I have been going to this dealership for all repairs and service. I found them to be accommodating and competent, and I will continue to use them for service on my new car. Love the color, too! More

Servicing my Mini Always come to Otto’s to service my Mini. Always find Service staff, Charlotte specifically in the service department, competent and willing to help i Always come to Otto’s to service my Mini. Always find Service staff, Charlotte specifically in the service department, competent and willing to help in all matters dealing with my car. More

Pleasant Experience I was introduced to Pete Barcus by his colleague, Michael Dixon who had received my telephone enquiry. Pete, first listened intently to what I am look I was introduced to Pete Barcus by his colleague, Michael Dixon who had received my telephone enquiry. Pete, first listened intently to what I am looking for. He waited patiently until I went through my likes and dislikes in a Mini. We then went for a test-drive of car similar to what I choose. I made the decision on the spot to close the deal not solely because I found the car that I was looking for, but more importantly because Pete made the entire experience seamless, friendly and actually "fun". Because of my very busy schedule, I did not think that I would be able to make another trip to the dealership to pick up the car at a later date. It was a busy Friday evening, but Pete rearranged his schedule, including what seemed like previously arranged personal plans, to accommodate me. He drove the care to my house, and then proceeded to walk me through every detail of my little car with the big personality. More

Service Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. Been coming to Ottos for 13 years.Have always been treated with respect and fairness. Would not let anyone else do work on my mini. More

A perfect new car purchase September 2018, my first new car purchase at otto’s mini dealership in Exton PA. I went into this transaction anticipating the iconic car salesman swi September 2018, my first new car purchase at otto’s mini dealership in Exton PA. I went into this transaction anticipating the iconic car salesman swindle routine that ultimately only really benifits the dealership. Immediately upon entering the dealership My experience couldn’t have been further from that negative connotation. I was greeted by the staff at the front desk with a genuine welcome and promptly introduced to Derek who I had only briefly conversed with over the phone until this point. Having an idea of a car in mind I was shown the vehicle and encouraged to confidently drive it as if I already owned it. Every technical question regarding the car and every inquiry of the purchasing process was answered politly and with precision, demonstrating detailed knowledge of both topics. The car, needing installation of add-ons was also simultaneously detailed while I grabbed lunch at a local restaurant of Derek’s recommendation. Upon returning to the dealership I was offered free murchandise from their shop while Derek installed the license plate and sport antenna in the rain without a second thought. Every single interaction. With the staff was pleasant and I can’t imagine having a better experience purchasing a car. If I could give 6/5 stars they would be deserving of it. More

We felt truly heard and authentically served We visited several dealerships (different brands) and it was only at Otto's MINI with Derek Street where we were truly heard, having someone helping b We visited several dealerships (different brands) and it was only at Otto's MINI with Derek Street where we were truly heard, having someone helping buy what you want and not what they want to sell you and this not only saved us time but made all much work work better. More