MINI of West Chester - Service Center

Sitting a MINI across the ‘states missing Otto’s My family has bought 6/+ minis from Otto’s- they’re a fantastic gang of people! We now live across the country and miss the quality of service! We mis My family has bought 6/+ minis from Otto’s- they’re a fantastic gang of people! We now live across the country and miss the quality of service! We miss you guys! More

Outstanding Customer Service Melissa worked with me to get my car in for service wth the short window I had availability. Preston went over all the work needed with me in detail Melissa worked with me to get my car in for service wth the short window I had availability. Preston went over all the work needed with me in detail and recommended work that would be accomplished under warranty. Not for a moment did I feel I wasn’t getting the correct answer regarding my questions. Will take my car nowhere but Otto’s! More

Maintenance and repair of cracked wheel. Overall a great experience. Mini was very accommodating with the loaner given the impending storm. My only, issue and its not really an issue, was tha Overall a great experience. Mini was very accommodating with the loaner given the impending storm. My only, issue and its not really an issue, was that I didn't receive a call back about when my car would be ready for pick -up, which would have allowed a bit more time to juggle my schedule. Melissa did tell me she was going out of town when we spoke Tuesday and that someone else would be reaching out to me. More

Always great! They are the nicest and most accommodating people when we need service.... We have never had a bad experience and would recommend them to anyone! They are the nicest and most accommodating people when we need service.... We have never had a bad experience and would recommend them to anyone! More

Two Thumbs Up! I recently had a new transmission installed into my mini by a local garage and it was starting to squeal in 4th gear. Also had a recall on my power st I recently had a new transmission installed into my mini by a local garage and it was starting to squeal in 4th gear. Also had a recall on my power steering so I took my car to Otto's to be serviced. They took care of the recall and replaced my transmission at NO cost to me! Plus, they gave me a 2018 convertible Mini S to drive till my car was done! Staff is friendly and very knowledgeable, highly recommend this place if you have a Mini that needs serviced or are looking to purchase one. This place gets two thumbs up!!! More

Efficient and friendly Dropping my mini off for service is always so easy. I pull into the service area and as I exit my car there is someone holding my door open with a fr Dropping my mini off for service is always so easy. I pull into the service area and as I exit my car there is someone holding my door open with a friendly greeting. The paperwork is ready. The loaner car is ready to go. Easy in-easy out. More

Annual maintenance stress free First year annual maintenance on my Mini was easy and stress free. Everyone is courteous and and attentive. And the $0 cost for annual service can't b First year annual maintenance on my Mini was easy and stress free. Everyone is courteous and and attentive. And the $0 cost for annual service can't be beat! More

Great experience I travelled 44 miles from Maryland to this dealership. I visited another dealer closer to me and concluded i wasnt going there. Otto's Mini were very I travelled 44 miles from Maryland to this dealership. I visited another dealer closer to me and concluded i wasnt going there. Otto's Mini were very accomadating and professional. They were quick to offer a loaner and made what could have been an aggravation. I can say i am at ease owning this Mini because i have somewhere to remedy any issue. Otto's staff were all helpful and would recommend their service... More

Great Customer Service Melissa Gibson took great. Are of us while our daughters car was in for repair. Kept us updated and had car repaired in a timely manner. Can't say eno Melissa Gibson took great. Are of us while our daughters car was in for repair. Kept us updated and had car repaired in a timely manner. Can't say enough about her great customer service! More

Clean, courteous and professional Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. Otto's is an impressive facility. The shop is cleaner than some restaurants, and everyone I dealt with was sharp, polite and clearly well-trained. More