Mac Haik Ford Lincoln - Service Center

Easy to make a reservation, pleasant and courteous check-in with plenty of information on wait time. Great service as usual. check-in with plenty of information on wait time. Great service as usual. More

The service was great, but, no parking Available. Didn't realize lane was blocked off with parked cars on the end. Thank goodness for backup cameras. Had to park in Body Shop area. Vehicle w Didn't realize lane was blocked off with parked cars on the end. Thank goodness for backup cameras. Had to park in Body Shop area. Vehicle was not in designated lane. Fortunately, service man was in parking lot and helped me find my car. Very nice. Showed me how to get my car horn to beep. No help because I have hearing loss and can't determine direction. You might want to advise customers, if no parking available, just park anyplace you can find a space. More

Love to come to Quick Lane and have Chad take of me. He is so personable and professional. He is so personable and professional. More

Every time I bring my vehicle in for service, there is a service light that I now need bring it back to fix. 2nd time this has happened. service light that I now need bring it back to fix. 2nd time this has happened. More

It has been great going to your dealership in Georgetown, visiting with your service department especially with Chad at the quick lane. He is very professional, knowledgeable and personable and provides exc visiting with your service department especially with Chad at the quick lane. He is very professional, knowledgeable and personable and provides exceptional customer service. Thank You!!!!! More

Grateful and blessed by good customer service care from start to finish thank you all start to finish thank you all More

Chaime is the man. He treats every customer as if you are his only customer. He follows up in a timely manner, and goes the extra mile to ensure that you are well taken He treats every customer as if you are his only customer. He follows up in a timely manner, and goes the extra mile to ensure that you are well taken care of. He gives an accurate estimate of time and cost. He is absolutely amazing! More

I love this dealership and their great customer service. They are always willing to help to find a solution. They are always willing to help to find a solution. More

Service my Fords at Mac Haik because it is closest to my house. The Quick Lane team (Sophie Rosa) is very attentive and patient. This is what prompted to try to buy a vehicle at this location. Buying experi house. The Quick Lane team (Sophie Rosa) is very attentive and patient. This is what prompted to try to buy a vehicle at this location. Buying experience was quick and painless and all team members (Ken Campbel & Nicole Stewert) were great on follow-through after purchase of the vehicle. More

Service after new sale are not a priority, except the day of actual sale. Each service organization is siloed and does not interface well. Urgency or prioritization is based upon extended lead times and is o of actual sale. Each service organization is siloed and does not interface well. Urgency or prioritization is based upon extended lead times and is overpriced. Bottomline, better customer service is obtained at smaller dealers vs being handed off to "over scheduled" departments that the wait line starts over upon exchange. No warm hand off or consideration of priority. More