Mac Haik Toyota

I've never had a problem with this dealer until my last visit. Even buying the truck (2011 Toyota Tacoma) was a pleasure, and I really hate dealerships. Took my truck in for the 15k mile service, asked visit. Even buying the truck (2011 Toyota Tacoma) was a pleasure, and I really hate dealerships. Took my truck in for the 15k mile service, asked them to do the maintenance and they said all is well and I left. Well I looked at the service manual at home and it says I need my differential oils changed because I tow, now I call the dealer and they are giving me a hard time about it. They didn't even know it was supposed to be changed, even though it states it right in the manual. After about 15 minutes or so of arguing I ask about my driveshaft (I bought a custom 1 piece driveshaft because after I lifted my truck I had bad vibrations in the driveline which is a way different story) being maintenanced. The OEM Toyota driveshaft has 3 grease fittings where you grease the driveshaft, this custom 1 piece driveshaft has only 1, I asked them before I dropped it off if it would be a problem to grease it and again they argued with me. Now back to the phone call, they said they would change the differential oil and grease the driveshaft. I'm not sure if they changed the differential oil, I am just taking their word for it. They did NOT maintenance my driveshaft even though they said it wouldn't be a problem because apparently it's not an OEM Toyota part. Now I am not one to argue, I like to take things easy but when they said they were going to do maintenance and they don't, that's when I get upset. If they would have said "I'm sorry, there's nothing we can do" I would have understood and maintenanced it myself which is no big deal. But since ToyotaCare is giving me free maintenance why not take them up on the offer? I guess next time I go, I'll bring my OEM shaft in the bed of the truck so they can grease it all nice and good since greasing 3 fittings is better than greasing 1. I did and would still recommend this dealer for sales and service, if I need to buy another vehicle it would definitely be from this dealer. Although my last trip there was kind of shady, they are still the best Toyota dealer in Houston, and I have visited them all. More

I would like to thank Thomas Ly of Star Toyota in League City, Texas for the great service and friendly people there. My wife and I visited Thomas first on the internet shopping for a used vehicle for our s City, Texas for the great service and friendly people there. My wife and I visited Thomas first on the internet shopping for a used vehicle for our son. Thomas responded with an offer soon but was still a little too high. I recontacted him and shortly was told that he talked to the sales manager and got us the price we needed. A few repairs were need to make sure it met the criteria for a Certified vehicle and they were done better than we hoped for. Many thanks to Thomas and the personell at Star Toyota for an excellant experience. Also, Thomas assisted after the sale with needing a document fax from the original copy to a company I am dealing with. Thomas went out of his way to find and fax a copy in just a few minutes after contacting him. I highly Recommend Star Toyota and Thomas Ly. More

My experience was superb! I did my research and found the exact car I wanted. Via Edmonds.com, I got the invoice price and received a quote on a 2012 Sequoia at another dealership farther out. Several other exact car I wanted. Via Edmonds.com, I got the invoice price and received a quote on a 2012 Sequoia at another dealership farther out. Several other dealers said they had the vehicle, but when I reviewed their inventory, they did not! Star had the vehicle I wanted and they matched the price of the other dealer. Hassle free!! There was no back and forth with a manager! Thomas Ly was great to work with, easily accessible and very professional. Tony Rodriguez, the gentleman who completed the paperwork and went over warranties with me, was equally as professional. He did not have the typical hard sell for the most expensive packages. He explained each in great detail which allowed me to choose those that were best for me. I will recommend Star Toyota to all of my friends and will be a returning customer in the future. THANK YOU! More

Kurt was VERY pleasant on the phone even calling me late Saturday. We went and saw him Monday as soon as we could. Everyone was very friendly and courteous. Tony was very helpful in helping us choose our ex Saturday. We went and saw him Monday as soon as we could. Everyone was very friendly and courteous. Tony was very helpful in helping us choose our extended warranty and was very good at explaining our options. Kurt took good care of us after the sale even setting my Blackberry with the BlueTooth. Thanks for a pleasant buying experience More

My wife and I visited Star Toyota on May 25 and met sales representative Zuhair Dhanji (Zu). He was very pleasant and answered all of our questions regarding the Highlander in a friendly straight forward and representative Zuhair Dhanji (Zu). He was very pleasant and answered all of our questions regarding the Highlander in a friendly straight forward and informative manner. He allowed us to test drive the vehicle and did not pressure us after we returned. Because we felt at ease, we gave Zu our contact information, which led to a credit app and eventual purchase of the vehicle. There were a couple of minor issues through this process and Zu conducted himself very professionally, always followed up and we were able to resolve all the issues. Also Joni was very friendly, informative and professional during close of sale. This was the most pleasant seamless vehicle purchase we have ever made. More

This is the third vehicle I have purchased from Star Toyota and the second vehicle from Zu Dhanji and I specifically asked for him the second time because the first experience was wonderful. Zu is very Toyota and the second vehicle from Zu Dhanji and I specifically asked for him the second time because the first experience was wonderful. Zu is very professional and easy to work with. He knows his business and worked with the me until I was completely satisfied without applying any pressure tactics. Zu worked diligently to get me the best trade-in price for my 2007 Prius. Once I made up my mind on the car I wanted, Zu found the car and it was delivered to the dealership and detailed in the timeframe he promised. Zu has followed up with me on several occasions since the purchase to see how the car was performing or if I had any questions. He has taken several calls from me when I had a question regarding how to work some feature and politely and calmly walked me through the steps. When you talk to Zu on the phone he makes you feel that no question is dumb and gives you his complete attention. Star Toyota has always provided professional, thorough and friendly service when I have taken my vehicle to the Service or Collision Department. I have recommended Star Toyota (specifically Zu Dhanji for new car sales) to several of my friends. More

We appreciated the "no pressure" policy at your company. Mr. Dhanji listened to what we wanted and was very helpful and courteous. He took time to explain our options before purchasing. After purch company. Mr. Dhanji listened to what we wanted and was very helpful and courteous. He took time to explain our options before purchasing. After purchasing our new Camry, he also took time to explain the features of the car. He definately made what is often an unpleasant experience very painless for us. More

Great experience. Quick. No pressure. Thomas answered our questions promptly and to our satisfaction. Thomas respected what we wanted and never tried to tell us what we wanted. Happily surprised with the e questions promptly and to our satisfaction. Thomas respected what we wanted and never tried to tell us what we wanted. Happily surprised with the experience and will be back to Star next time we need a car. More

Zu was professional and responsive to all my questions. I knew what I wanted, the new color of Corolla, and Zu found it for me immediately. I would recommend this dealership to everyone that I know, espec I knew what I wanted, the new color of Corolla, and Zu found it for me immediately. I would recommend this dealership to everyone that I know, especially Zu. He has sold cars to many of my friends, and I have heard only good things about their experience. More

The service at Star Toyota far exceeded my expectations. The Internet sales manager took care of the whole process. It was the most pleasant car buying experience I have ever had. Kurt Sheets knew exactly The Internet sales manager took care of the whole process. It was the most pleasant car buying experience I have ever had. Kurt Sheets knew exactly what I was looking for. After a couple of E-Mails and phone calls I was ready to come into the dealership. Kurt made sure that all of the paper work was in order prior to my arrival. I was in and out in three hours. By far the most the pleasant car buying experience. Thank you, Star Toyota! More