Mac Haik Toyota

Ralph could have been more willing to help. I called to check on the status of the remedy to repair an outstanding recall. Last year I received a notificatoon letter about the recall but at that time there check on the status of the remedy to repair an outstanding recall. Last year I received a notificatoon letter about the recall but at that time there was no remedy to repair the issue. I was told i would receive letter informing me there was a solution to the recall. I called because I received a text ( from Don McGill Toyota, where i purchased my car) instead of a letter in the mail regarding the recall. Ralph said he did know and told me to call that dealership. I asked if he could just check to see if there was in fact a solution yet. He said he couldnt do that without my vin #. He asked for my vin # which i didnt have at that moment instead I informed him that I gave all of this information over the phone the last time and i was sure the person I spoke to entered my vehicle into your systerm. I really felt like he couldnt really talk. It was like pulling teeth to get him to look things up or be helpful at all. After asking him to: 1. Check for a recall remedy instead of me calling the other Toyota dealership and 2. Check for my cars Vin # at your facility I was able to confirm yes, there was a remedy and yes my car information was in the system. Finally, I was able to make an appointment. It shouldn't have been this difficult. It was a simple call. Check on the recall, book my appointment. He was friendly when I dropped my car off. More

No greeting and very cold response. I am STAR totiste No greeting and very cold response. I am STAR totiste customer for last 13 years. No greeting and very cold response. I am STAR totiste customer for last 13 years. More

I love my truck. The dealership as a whole is pretty amazing, and we do plan to return for future purchases. However, the first two salesmen we talked to brushed us off. When we went inside, we finally amazing, and we do plan to return for future purchases. However, the first two salesmen we talked to brushed us off. When we went inside, we finally got great service from Raul Ruiz and Ray (finance guy). The time and effort given by these men earned our respect and our future business. More