What an incredible scam they pulled. My boss brought
our truck in for a problem with the truck misfiring so we needed to get it serviced. They recommended a 30000 mile service for the vehicle at 27k.
our truck in for a problem with the truck misfiring so we needed to get it serviced. They recommended a 30000 mile service for the vehicle at 27k. Ok, a little early, but fine, my boss ok'd it. The price was something of a different story, and the work performed was MOST CERTAINLY NOT NECESSARY. My boss, not being very knowledgeable about vehicle maintenance, just went for it without asking someone who knows (me or someone else if the work that they were performing was necessary) if it sounded kosher. Needless to say, they took my boss for a ride. At 27k, they did a complete fluid exchange of the transmission, the differential, grossly overcharged for the oil change,, the air filter, some coolant exchange/top off, among other very early timing for servicing. The bill for the "30k service" was about $1500. Who in their right mind finds it acceptable to do that much extraneous work and justify it with a bill totaling one and a half THOUSAND dollars? On top of all this, they had the audacity to treat my boss with extreme disrespect when he called to get an update on the repairs of the vehicle. After three days of already working on my WORK TRUCK, you know, NECESSARY TO MAKE MONEY?; Lou had the audacity to say to my boss "if you keep calling us, how do you expect us to fix the vehicle?" After that , my boss said I'm losing money as it's out of commission, and Lou's response was "feel free to come and take it". On top of that, I had my own personal mechanic inspect the work to make sure they did all the work they claimed to have done, and he had shown me that they had left a socket on the fill port for the transmission fluid and my mechanic could not remove it, meaning they got it stripped onto the bolt head with possibly the wrong size socket and just left the socket on my transmission. Sadly enough for Mahwah ford, they will never again see our truck as we will be bringing it to either all American ford in paramus or Leo Kaytes ford in Warwick. An absolute sham, pulling the wool over a completely unsuspecting customers eyes. Shame on them.