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Maita Toyota - Service Center

Sacramento, CA

3.9
3,922 Reviews

3,922 Reviews of Maita Toyota - Service Center

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February 27, 2018

Repairs and general service Brian the service representative did an amazing job sorting out my warranty, making sure I had a rental and keeps me posted with updates on needed rep More

by LISATYRELL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brian Butcher
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Thank you for allowing us to be your servicing dealer and for the kind words about Brian. He takes your satisfaction seriously (as do we all) and will always work to make your visits painless. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Tire check Excellent, prompt customer service! The usual Maita experience with well qualified service advisors. I always recommend Maria to friends and colleagu More

by RJ2500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lowe
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Thank you for all the kind words regarding our store. We are very proud of all of our employees and their customer first attitudes. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Excellently professional The staff in the service department are the best. I am anyways grated at a baffled customer and all my concerns and questions are promptly and profe More

by RAULITOGC1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karina Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Maita Toyota of Sacramento responded

Thank you for publicly recognizing Karina and her peers for the awesome job that they do every day for our valued customers. We will continue to give you the excellent service that you've come to expect during your visits. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Will find another service center Maita used to offer an Express Service (oil change, tire rotation, inspection and car wash) for bout $70. I guess that all went away when you buil More

by R.D.JENSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Butcher
Feb 28, 2018 -

Maita Toyota of Sacramento responded

I am so sorry that the wait for your vehicle was excessive at the end of your service visit. I'm not sure how to respond to your pricing questions as you've completed the same servicing each time at our store over the last few years with just a $2.00 increase from 2015 to 2018. Please reach out to me at mikelatham@maita.net to allow me to look for further clarification for you . Thank you for taking the time to review our Service Department. Mike Latham Service Director Maita Toyota

February 27, 2018

Excellent service It was nice because Lee was able to do the recall that day too instead of just doing the maintenance .So i don’t have to go back for them to fixed so More

by RSYU77
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lee Reloza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Lee is always on point to take care of his customers in a single visit whenever possible. Thank you for taking the time to let us all know that Lee has his customers' best interests at heart. Thank you, Mike Latham Service Director Maita Toyota

February 27, 2018

Routine Maintenace Marlin took care of a problem with my car and kept me informed all day. Car service was done well and on time.thank you More

by Swimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Latham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Val Valadez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marlon Nonog
Feb 28, 2018 -

Maita Toyota of Sacramento responded

Marlon and Val are two of our long time customer facing employees. Thank you for the awesome review of Marlon's latest interaction with you and know that we will always do our best to keep you informed about your vehicle and the repairs that are in progress. Thank you, Mike Latham Service Director Maita Toyota

February 26, 2018

Great Service I have been taking my car to Toyota Maita since day 1. I have a 2010 Corolla. I always experience wonderful service. They always address my concerns a More

by Judy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Lowe
Feb 26, 2018 -

Maita Toyota of Sacramento responded

I thank you for taking the time to review Jacob and his peers. And we all thank you for being a long-time valued customer of Maita Toyota. You are the reason that we strive to provide exceptional service time and again. Thank you, Mike Latham Service Director Maita Toyota

February 26, 2018

Oil Leak Repairs Brought my 97 4Runner in for oil leak evaluation. Dealer identified valve cover gasket and others in the area that required repair. Agreed to repairs. More

by Toyota 4 Ever
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marlon Nonog
Feb 26, 2018 -

Maita Toyota of Sacramento responded

Thank you for taking the time to write a review after all the concerns that kept popping up. We are always trying to look further than the initial concern in order to keep your vehicle in optimal running condition, but it would appear that we missed on a couple of items. Thankfully, Marlon was there for you and showed by example what Maita Toyota is all about. We look forward to your next service visit and promise that you will receive the same exemplary service from Marlon as always. Thank you, Mike Latham Service Director Maita Toyota

February 26, 2018

Awesome service every time, all the time. My Venda broke down on Friday. Car in for service on Saturday and received car back that evening. My service advisor Val Valvadez is the best! Thank More

by ROSSVALORIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Valadez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2018 -

Maita Toyota of Sacramento responded

Thank you for taking the time to recognize Val's efforts in spite of your stressful weekend. We appreciate your comments and hope to see you again under less stressful circumstances. Thank you, Mike Latham Service Director Maita Toyota

February 26, 2018

Oil Change Waiting over 90 minutes to get an oil change to me is a little too much. They replaced air filters clean out cabin filter and reviewed what was needed More

by Famousjack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bethany Arntzen-Garcia
Feb 26, 2018 -

Maita Toyota of Sacramento responded

I apologize for the length of time that our servicing required for your vehicle. Our goal is to complete all minor services with a reservation within 60 minutes. Would you please send the particulars of your service visit ( repair order number located in the upper center of your copy) to allow me to investigate and respond back regarding your visit. mikelatham@maita.net Thank you, Mike Latham Service Director Maita Toyota

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