Maita Toyota of Sacramento

Maita Toyota of Sacramento responded

Thank you so much for your kind words and for continuing to trust Maita Toyota with your Toyota vehicles! We’re thrilled to hear that you consistently find our team professional and timely. Your continued loyalty and recommendation mean a great deal to us, and we truly appreciate you choosing Maita Toyota for all of your service needs. We look forward to taking great care of you and your vehicles for many years to come!

Maita Toyota of Sacramento responded

Thank you for sharing your wonderful feedback! We’re so glad to hear that our team was knowledgeable, professional, and helpful throughout your Tacoma’s service. It’s especially great to know that our staff took the time to listen to your concerns and address each one. We truly appreciate your trust in Maita Toyota and are happy we could make your service experience a positive one. We look forward to caring for your Tacoma again in the future!

Maita Toyota of Sacramento responded

Thank you for sharing your feedback! We’re delighted to hear that Ethan Cruz provided excellent communication and made getting your service set up a smooth process. We’ll also be sure to recognize Luis for his thorough work and for taking the time to explain the multipoint inspection video and point out areas that may need attention in the future. Clear communication and keeping our customers informed are very important to us, and we’re glad both Ethan and Luis provided such a positive experience. We truly appreciate your business and look forward to serving you again!

Maita Toyota of Sacramento responded

Thank you so much for sharing such thoughtful feedback and for being part of the Maita Toyota family since 2008. Nearly two decades of continued trust and loyalty means a great deal to us, and we’re honored that you’ve continued to bring your vehicles to our team throughout the years. We’re especially happy to hear that Bryce Shibata has continued the tradition of excellent service you’ve come to expect. His dedication to reviewing your vehicle history, preparing detailed estimates, and providing thoughtful recommendations is exactly the kind of personalized service we strive to deliver. We’ll be sure to share your kind words with Bryce. It’s also wonderful to hear your observations about the longevity and career growth of our team members. We truly value our employees and are proud when they have the opportunity to grow their careers with Maita Toyota. Thank you again for your many years of loyalty and for trusting us with your vehicles. We look forward to taking care of you for many more years to come!

Maita Toyota of Sacramento responded

Thank you for sharing such wonderful feedback! We’re thrilled to hear that you consider our service department one of the best you’ve experienced. We’re especially glad that our rental car option has made your service visits more convenient and allowed you to maintain your independence without having to rely on others for transportation. We truly appreciate your continued trust in Maita Toyota and are grateful for the opportunity to care for your vehicle. We look forward to providing you with the same great service on your future visits!

Maita Toyota of Sacramento responded

Thank you so much for your kind words! We’re truly grateful to hear that you have consistently felt respected and valued as a customer at Maita Toyota. Treating our customers with courtesy and respect is very important to us, and your continued trust means a great deal to our entire team. Thank you for choosing Maita Toyota—we sincerely appreciate your business!

Maita Toyota of Sacramento responded

Thank you so much for your continued loyalty to Maita Toyota since 2007! It means a great deal to know that you’ve trusted us with your Avalon and your vehicles over the years. We’re glad to hear that you’ve found our service pricing reasonable and our team friendly and professional. We’re also happy that our comfortable waiting area and food kiosk help make your visits more convenient. Most importantly, we truly appreciate that you’ve continued to choose Maita Toyota and have had experiences that keep you coming back. Thank you for being a valued part of the Maita Toyota family—we look forward to caring for your vehicles for many more years to come!

Maita Toyota of Sacramento responded

Thank you for sharing such wonderful feedback about Lisa! We’re so glad to hear that she has consistently kept you informed and provided the level of service you’ve come to expect over the years. Building long-term relationships with our customers is incredibly important to us, and it’s wonderful to know that Lisa has earned your trust and made each visit a positive experience. We’ll be sure to share your kind words with Lisa. We truly appreciate your continued trust in Maita Toyota and look forward to taking care of you for many more years to come!

Maita Toyota of Sacramento responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of communication and the frustration you experienced while trying to get updates on your fleet vehicle. Waiting weeks for resolution while actively attempting to reach our team is understandably unacceptable and not the level of service we strive to provide. We also sincerely apologize for the issue involving your vehicle key. We understand how concerning and inconvenient that can be, especially when you were already dealing with an unresolved issue. Your feedback regarding the communication, delays, and handling of your vehicle will be passed along to our management team for review. We regret that this experience has caused you to lose confidence in our dealership and appreciate you taking the time to share your concerns.

Maita Toyota of Sacramento responded

Thank you for sharing your feedback. We’re glad to hear that your express service was completed quickly. We’re sorry, however, that our team was not able to answer the questions you had during your visit. Even with express service, we want our customers to feel informed and confident about their vehicle and the work being performed. We appreciate you bringing this to our attention and will share your feedback with our team so we can improve communication and support for our express service customers.