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Mall of Georgia Ford
Buford, GA
3,798 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,798 reviews
Verified Customer
January 18, 2026
OK. I had to take the truck back because the issue was not fixed the first time and I was the one who asked about the recall on the rear axle. I expect t I had to take the truck back because the issue was not fixed the first time and I was the one who asked about the recall on the rear axle. I expect the service advisor to advise me on those things. Josh did great. Jeff, not so much. More
by Chris R
Employees Worked With
Josh
January 18, 2026
Last several serviced have been a let down. I specifically remind them to top fluids off and it isn't done. Windshield fluid light is on dash and they miss it. Always late, sometimes entire day I specifically remind them to top fluids off and it isn't done. Windshield fluid light is on dash and they miss it. Always late, sometimes entire day, for service. Zero confidence in team. More
by Rtmichaels
Employees Worked With
Brian
January 17, 2026
They miss diagnosed my issue on my car and wanted to charge me $5,800 just in parts. They also claimed that my warranty was expired. I looked into it and the only reason it expired because the original charge me $5,800 just in parts. They also claimed that my warranty was expired. I looked into it and the only reason it expired because the original dealer that solid it committed sales fraud. More
by Zach76
January 17, 2026
The dealership staff were extremely knowledgeable and made the entire process from start to finish very smooth and streamlined made the entire process from start to finish very smooth and streamlined More
by jeff@cantsink.com
Employees Worked With
Other Employees :
Scott Marshall was our salesman
January 16, 2026
From my experience, the dealership response for repairs to my automobile was hadled poorly by the service department. I tried several times to contact the person who was supposed to take care of the repai to my automobile was hadled poorly by the service department. I tried several times to contact the person who was supposed to take care of the repairs and she would not return my call. The service dept manager was of no help. When no one called to give me an update, I pulled my car and having it repaired at another Ford Dealer. The dealership where the car was repaired has a service department 3 miles from where I live. I had taken the car to Mall of GA Ford (which is 22 miles from me) because of the great service I had in the past. But when the dropped the ball on having my car repaired, I took the car to the local dealership and will never go back to Mall of GA for service or repairs. I don't know what changed at Mall of GA Ford, but it's not managed like it had been in the past. More
by HOT2DIGGER
Employees Worked With
Billy Heimlein, the only person who reached out to me to aplogize for the poor service. He had no part of the service department failures and I did thank him for reaching out to me.
