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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,612 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,612 reviews

September 22, 2025

No communication from service tech. Left grease and oil smudges all over car. Did not reset oil life meter. Totally unacceptable. More

by acsoutherland
Recommend Dealer
No
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Sep 22, 2025 -

Mall of Georgia Ford responded

We are sorry to hear that you feel we fell short of your expectations during your recent service visit. We understand your frustration. The situation you've described is not the level of service we strive to provide. We take these concerns seriously and would like to discuss this further. Please contact Chad Jackson at cjackson01@vtaig.com so we can discuss your experience and work toward a resolution.

September 22, 2025

Misdiagnosed my issue after having the vehicle for 8 days. Replaced a valve as a resolution that now after going to a different shop and finding the real issue, think they scammed me on because it wasn’ More

by TCBORNHORN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy, Jennifer
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Sep 22, 2025 -

Mall of Georgia Ford responded

Your concerns are noted, and we understand your frustration. We are sorry to hear that you feel this way. We understand that clear communication and accurate diagnostics are essential to providing the quality service our customers deserve. We take situations like this seriously as they help us identify areas where we can improve our processes and customer care. Please contact Chad Jackson at cjackson01@vtaig.com so we can discuss your experience further and work toward a resolution.

September 21, 2025

Everyone was very knowledgeable and helpful. The buying process was easy when prequalified. I will recommend Mall of Georgia Ford to friends and family. More

by vshaver09
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Mayhue in sales
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Sep 22, 2025 -

Mall of Georgia Ford responded

We are thrilled to hear about your positive experience with our team. It's wonderful to know that our staff provided you with the knowledge and assistance you needed throughout your visit. We're pleased that the pre-qualification process made your car buying journey smooth and straightforward. Your willingness to recommend Mall of Georgia Ford to your friends and family means the world to us. Thank you for choosing us for your automotive needs, and we look forward to serving you again in the future.

September 21, 2025

I scheduled online and received quick, courteous service. Waited in clean atmosphere. Also friendly checkout. No one tried to sell me anything additional and I paid what I was quoted. Overall great experi More

by D Newt
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Sep 22, 2025 -

Mall of Georgia Ford responded

We are delighted to hear about your positive experience with our online scheduling and service. It's wonderful that you found our team courteous and our facility clean and welcoming. We're especially pleased that our checkout process was friendly and that you received transparent pricing without any unnecessary sales pressure. Your feedback about receiving exactly what was quoted reinforces our commitment to honest and straightforward service. Thank you for choosing Mall of Georgia Ford and for taking the time to share your great experience.

September 20, 2025

It’s takes 24 to 48 hours for a diagnosis and to top it off, you don’t give loaners and have to pay 40 for a rental if you have pre existing appointments which I did. The finance person sold me the silver More

by barnhill181
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2025 -

Mall of Georgia Ford responded

It's unfortunate to hear that you feel this way about your pre-owned vehicle purchase experience. We appreciate your kind words about Michelle and her helpfulness during this process. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com so we can address your concerns directly.

September 20, 2025

I feel like I can trust the service dept and will until I can’t anymore More

by Josiphus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Sep 22, 2025 -

Mall of Georgia Ford responded

We sincerely value your trust in our service department. Your confidence means everything to us, and we understand how important it is to maintain that level of reliability you expect. We work hard every day to earn and keep the trust of customers like you through honest communication and quality service. Thank you for giving Mall of Georgia Ford the opportunity to serve you, and we look forward to continuing to meet your expectations in the future.

September 20, 2025

Failed to look at my problem the service writer didn't care about my issues More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Sep 22, 2025 -

Mall of Georgia Ford responded

We value your input and understand your frustration. We know how important it is to have your vehicle issues thoroughly examined and to feel heard by our team. The experience you've described does not reflect the level of care and attention we strive to provide every customer. We would appreciate the opportunity to discuss this further and ensure your concerns are properly resolved. Please reach out to Chad Jackson at cjackson01@vtaig.com so we can discuss your experience and work toward a solution.

September 18, 2025

If I could give this 0 stars I would. Service rep never once reached out to me as to how long it would take to get the vehicle back. They never give you status updates and never return ph More

by Matt@pcsatl.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Wessels
1.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2025

Again, no issues, fast friendly service that provided a first rate solution to my issues More

by Owlyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 18, 2025

The service center needs to learn how to do their job correctly. Their absolutely awful More

by Summer_boxley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dragos
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