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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,466 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,466 reviews

June 12, 2025

They were able to fit me in when another Ford dealership could not. I really appreciated that. More

by Ricky.cleghorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The girls at the checkout desk were extremely helpful and courteous.
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Jun 13, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback! We're glad we could step in and accommodate you. It means a lot to know you appreciated the support, and we’re happy we could be there when you needed us. We look forward to assisting you again in the future!

June 10, 2025

The entire team at the Mall of Georgia Ford were great to deal with, from my salesman Anthony to the finance dept. Very professional dealership that went the extra mile to ensure i was happy with my purchase More

by david
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Gomez
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Jun 12, 2025 -

Mall of Georgia Ford responded

Thank you for taking the time to share such thoughtful feedback! We're thrilled to hear that your experience at Mall of Georgia Ford was a positive one from start to finish. It's great to know that Anthony and the entire team were professional, well-organized, and committed to making sure you were happy with your purchase. Having your truck ready—washed and filled with gas—shows the kind of attention to detail we strive for. We appreciate your kind words and look forward to being here for you whenever you need us next!

June 10, 2025

Prompt, careful and honest service. Service advisors, technicians and cashiers are all concerned with customer satisfaction. In addition, they found my lost sun eye glasses and stored More

by Alicialsuarez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts, cashiers
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Jun 12, 2025 -

Mall of Georgia Ford responded

Thank you for sharing such a thoughtful and detailed review! We're delighted to hear that our entire team—from service advisors to technicians and cashiers—demonstrated prompt, careful, and honest service while prioritizing your satisfaction. Finding and safely storing your sun eyeglasses, then proactively reaching out to keep you informed, really shows the kind of care we strive to provide. We appreciate your trust and look forward to continuing to serve you and your family!

June 09, 2025

Mario was great. No pressure on our first visit when we were just look and we found the car we wanted. We said we would come back and have him what days worked for us More

by King
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mario
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Jun 10, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We're glad to hear Mario made your experience pressure-free and helped you find the right vehicle at a fair price. It means a lot that you came back when you were ready, and we're happy everything went smoothly. We look forward to helping you again when it’s time for your next vehicle!

June 08, 2025

Melvin was very courteous, professional and knowledgeable. Even tried to help me work around my schedule and offered shuttle service to accommodate me. More

by labiedm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin
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Jun 10, 2025 -

Mall of Georgia Ford responded

Thank you for your kind words! We're glad Melvin was courteous, professional, and accommodating. We appreciate your feedback and look forward to assisting you again!

June 07, 2025

Job well done Thanks for all the hard work Looking forward to many miles of enjoyment More

by twocalls
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Mall of Georgia Ford responded

Thank you for the kind words! We're glad to hear everything went well and that you're looking forward to many enjoyable miles ahead. Your appreciation means a lot, and we're happy to have been part of the journey!

June 06, 2025

Some of their techs have been working there for several years. Some of the write up people can use some customer service training More

by arnold_tns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donny
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Jun 09, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We’re glad to hear that some of our technicians have provided you with great service over the years. We also appreciate your input regarding the customer service experience, and we’ll definitely take this into consideration to ensure all of our team members are delivering the best service possible. Your feedback is important to us, and we’re always looking for ways to improve.

June 04, 2025

Very detail oriented and had me in and out with my vehicle in very little time. He followed up after a few days about my new purchase and even a couple weeks after to make sure I am still happy. Great More

by otism07
Recommend Dealer
Yes
Employees Worked With
Knieco Daniels
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Jun 09, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience was efficient and that the follow-up made a positive impact. It's great to know that our team’s attention to detail and dedication to customer service left you satisfied. We truly appreciate your support and look forward to assisting you again in the future!

June 03, 2025

Great service. From initial contact, thru price negotiation, and financing. Seamless. This is my third Ford and will go to Mall of Georgia when ready for my fourth. More

by finoa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Stanley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 09, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We’re thrilled to hear that your experience, from start to finish, was seamless. It's great to know that the process was smooth for you, especially with price negotiation and financing. We truly appreciate your continued trust and loyalty, and we can’t wait to welcome you back for your fourth Ford when the time comes!

June 03, 2025

Service good Different employee every time I go there guess cannot keep help there shame probably not treated well Some of the best write up people are long gone some of the new ones ????? More

by arnold_tns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Only deal with write up people
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Jun 09, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your thoughts. We appreciate your continued trust in our service, and we understand how important consistency and familiar faces are when you visit. If you ever have any specific concerns or suggestions, please don’t hesitate to reach out to us directly. Your input helps us continually improve!

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