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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,462 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,462 reviews

April 11, 2025

Ashlynn was very professional and friendly. Dragos from finance department also was very professional and friendly. We had a great experience there. More

by Natalia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dragos
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Apr 14, 2025 -

Mall of Georgia Ford responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Ashlynn and Dragos made your experience positive and memorable. We take pride in having a professional and friendly team, and it’s great to know they made a difference during your visit. If there's anything else we can assist you with in the future, please feel free to reach out. We're here to help!

April 11, 2025

I initially intended to move on from my terrible experience at Mall of Georgia Ford, but they reached out with a customer satisfaction survey—and that’s where they truly added insult to injury. M More

by Gena G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mateo, Billy
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Apr 14, 2025 -

Mall of Georgia Ford responded

We understand how frustrating it must have been to experience prolonged delays, repeated issues with your vehicle, and unsatisfactory communication throughout the process. It’s important to us that each customer has a positive experience, and we can see how this situation did not meet your expectations. We’d like to learn more about your specific experience and see how we can better address your concerns. Please reach out to Scott Tackabury at Stackabury@vtaig.com, and he will be happy to discuss the situation further and explore how we can move forward. Thank you again for sharing your thoughts, and we hope to work toward a resolution.

May 02, 2025 -

Gena G responded

As requested in your response to my review of Mall of Georgia Ford, I sent an email to Scott on April 15, 2025. I have yet to receive any response or acknowledgment. This lack of follow-through is consistent with the poor service I experienced throughout and only reinforces the fact that this entire business is disorganized, dismissive, and deeply unprofessional.

April 10, 2025

Rude, accusatory, combative He told me there was no way the dealership could have made a mistake, the mistake was all mine More

by jonathansmith2502
Recommend Dealer
No
Employees Worked With
Mateo
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Apr 11, 2025 -

Mall of Georgia Ford responded

Thank you for your feedback. We strive to provide the best service possible and take your concerns seriously. If you would like to discuss this matter further, please reach out to Scott Tackabury at Stackabury@vtaig.com

April 10, 2025

MOGF did a great job managing some warranty work on my truck. I was kept well informed of progress and took delivery sooner than I was expecting. More

by ShawnF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo
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Apr 11, 2025 -

Mall of Georgia Ford responded

Thank you for the awesome feedback! We're glad we could get your warranty work handled smoothly and ahead of schedule. It's great to hear you felt well-informed throughout the process. We appreciate your trust in MOGF and look forward to helping you again in the future!

April 09, 2025

Professional and knowledgeable. Mall of Georgia Ford has a great selection and we leave pleased with our transaction. Ask for Mateo in service. Treated me like family! More

by Explorer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mateo Henao
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Apr 10, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience! We're thrilled to hear that you had a great transaction at Mall of Georgia Ford and that Mateo in service made you feel like family. We appreciate your feedback and look forward to assisting you again in the future!

April 08, 2025

In and out . Kept up to date . Always use Mall of Georgia for 15 years More

by BOSSKING53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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Apr 09, 2025 -

Mall of Georgia Ford responded

Thank you for your loyalty over the past 15 years! We’re so happy to hear that your experience was quick and that you were kept up to date. It's always a pleasure serving you, and we look forward to continuing to meet your needs for many more years to come!

April 08, 2025

Brian , does a great job and making sure he informed me what my vehicle need when is service. Great job Brian More

by JEDW5307
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
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Apr 09, 2025 -

Mall of Georgia Ford responded

Thank you for recognizing Brian's efforts. We're pleased to hear that he kept you well-informed about your vehicle’s needs during service. We’ll be sure to pass along your kind words to him. We appreciate your trust in our team and look forward to serving you again.

April 08, 2025

I'have been coming to the mall of GA Ford dealers for the past 15 years for purchases an services, they have always surpassed my expectations. More

by ANGELOBRUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales and service department
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Apr 09, 2025 -

Mall of Georgia Ford responded

Thank you for your continued loyalty over the years. We're grateful to have had the opportunity to serve you for the past 15 years and are thrilled to hear that we've consistently exceeded your expectations. Our team is dedicated to providing excellent service, and it's wonderful to know that we've earned your trust. We look forward to continuing to meet your needs in the future.

April 07, 2025

5 Star Dealer they did a amazing job will be back they took good care they listen to you And your wants More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Apr 08, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your positive experience. We are pleased to hear that our team was able to meet your needs and take great care of you. We look forward to welcoming you back in the future.

April 07, 2025

Cason handles all my requests and vehicle each visit he goes above and beyond to ensure my vehicle is running properly. More

by tski88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
Report | Print
Apr 08, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience with Cason. We’re pleased to hear that he consistently goes above and beyond to take care of your vehicle and ensure everything is running smoothly. We truly value your trust and look forward to continuing to assist you in the future.

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