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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,476 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,476 reviews

April 30, 2023

I brought my new car in because the lane assist wasn’t working. The service s department told me “this is how it works”. I checked with other bronco owners who confirmed this is not the case. I am More

by Douglas K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan Lee
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May 05, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

April 29, 2023

The service writer was great truck was done on time with fair price and a smile More

by David M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
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May 01, 2023 -

Mall of Georgia Ford responded

Thank you very much for your kind words and positive feedback! We truly appreciate it and are delighted to hear that you had a great experience with us.

April 28, 2023

Our recent service experience was top notch, our service advisor was very helpful and provided great service. More

by Holly S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
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May 01, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future!

April 28, 2023

Horrible Horrible Customer Service! ! Had vehicle for 3 weeks and would not call back after leaving numerous voicemails. Finally got ahold of Service Advisor after 2 weeks of no conta More

by tullman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Tackabury, Matthew Tyler
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May 01, 2023 -

Mall of Georgia Ford responded

Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

May 02, 2023 -

tullman responded

I did reach out to Alan and left him a message. Never received a return call. Only person that is credible in the whole Service Department is Matthew Tyler- he is the only one that helped us. Will never do business with this company again.

April 28, 2023

Awesome Service! I didn’t have an appointment and they still took care of me and provided me a loaner vehicle. More

by mattharan282
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James, Matthew Tyler
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May 01, 2023 -

Mall of Georgia Ford responded

We take pride in providing excellent customer service and delivering quality products, so your feedback is very valuable to us. It's always great to hear when we've made a positive impact on our customers. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future!

April 28, 2023

They beat the estimated time quoted Still not happy a transmissions has fatal failure at 115k with all service up to date More

by SCOTFRIESEN72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service
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May 01, 2023 -

Mall of Georgia Ford responded

We take pride in providing excellent customer service and delivering quality products, so your feedback is very valuable to us. It's always great to hear when we've made a positive impact on our customers. Thank you for taking the time to share your thoughts, and we look forward to serving you again in the future!

April 27, 2023

I’m an out of town visitor needing maintenance on my car & was pleasantly taken care of by the friendly & efficient staff at Mall of Georgia Ford. I highly recommend them & will definitely use them again wh More

by Downtown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darreyell Anthony
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April 27, 2023

This place has shady dealings. I received a recall notice from Ford called my local dealership to schedule execution of the recall and was told that I had to pay for the diagnostic More

by Nate2930
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
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April 26, 2023

Dry nice people to work with and I would recommend my friend to take there card to mall of Georgia to be serviced More

by cortezrobert27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
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April 24, 2023

Everybody was very nice and the experience was amazing! I’d recommend all my friends and family to this deal from now on More

by SALAGIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2023 -

Mall of Georgia Ford responded

Thank you for your five-star review!

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