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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,481 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,481 reviews

February 09, 2022

Great service. Knowledgeable. Highly recommend . We have bought several trucks and cars from this dealer More

by ktpierce4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Bob Brousseau
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Feb 09, 2022 -

ktpierce4 responded

Great service!

Feb 10, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 08, 2022

Was never called by the dealer in 9 weeks to tell me they could not get Ford parts for repair. When I towed my vehicle to another service center they told me the problem was worse than original story. The o More

by Screwed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Dept FAIL.
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Feb 09, 2022 -

Mall of Georgia Ford responded

Good Morning, Thank you for your feedback though we're so sorry to learn about some of the issues faced while working with our Service Department. We would greatly appreciate the opportunity to speak with you, learn more about what all went on, see if there's anything we can do to find a solution and earn back your business. Please reach out to Lindsey at Lfrazier@mogf.com at your convenience. Thank you again, and have a great day.

February 08, 2022

Had to return 2nd time unexpectedly to program “my key”, yet overall service was good More

by mea-mogford
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matt- Service
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

February 07, 2022

The best service and professional team definitely I’ll come back any time my truck need service More

by Alex Vindas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckless
Report | Print
Feb 08, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

February 07, 2022

They got a loaner car for me and kept me informed through your the whole process More

by Basil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Feb 08, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 06, 2022

3500 dollars and the tires appear completely out of balance…still. Steering wheel want to shimmy out of my hands at highway speeds. Very disappointing. More

by reblangston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

February 05, 2022

Service was on time, as scheduled, prompt, and efficient. Service advisor Matt did a great job explaining everything to me! More

by gad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 04, 2022

The service advisor Michael was great. This the second time I had him. I plan to request him again. More

by FGUNTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Michael
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

February 04, 2022

Excellent service. Kept me up to date during the service. Also explained a recommendation of additional service that could be completed More

by davidstreby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
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Feb 09, 2022 -

Mall of Georgia Ford responded

Hi davidstreby, thank you for your feedback and compliment. We're happy to hear that your service with us was to your satisfaction, though we noticed that your review is score a 1-Star. Might that have been a mistake? If there's anything at all that may have led you to feel dissatisfied with your experience with us, please reach out to Lindsey at LFrazier@Mogf.com to further discuss and find a possible remedy. Thank you again, and have a great day!

February 04, 2022

Service Dept is always professional and they do what they can to get you in and out in a timely manner More

by redrobin40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

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