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Mall of Georgia Ford

Buford, GA

4.1
3,445 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,445 reviews

August 13, 2021

The guys at mall of Georgia are excellent and professional to work with. They got me in and out quick and painless would definitely recommend. More

by brj33320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Aug 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

August 13, 2021

Ordered my Mach E thru the dealer. Worked out very well. It took a while to get car (but the dealer’s problem) and when it came in paperwork and car prep were excellent. More

by cgolentine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Diehm
Aug 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 13, 2021

Expedited the service and kept me informed of the time. But the wait time to get the car after it was done took a while. More

by srebernak8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember name
Aug 16, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review and feedback!

August 13, 2021

MOGF is a very clean, nice dealership. The staff is friendly and welcoming. I would recommend them my friends. Marylyn is great to work with, and is a communicator with any issues or timeline for your More

by 4hutchfam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marylyn in service
Aug 16, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 12, 2021

I have used them exclusively over the last 10+ yrs. service has been good until recently. I took my truck in for general service and the checked and or changed my air filter. They left the clips off More

by thegodfreys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Sep 21, 2021 -

Mall of Georgia Ford responded

Thank you for letting us know of your experience, thegodfreys. We understand your frustration and would love to have a conversation with you to see if there's any way we can help remedy things and earn back your business. We take our customer safety and care very seriously and never want to lose a customer, especially you who has been a long-time customer with us. At your convenience, please reach out to Mr. Alan Greene at AGreene@MOGF.com to discuss this further. Thank you!

August 10, 2021

Service advisor was great Matt Knuckles.Service time Service advisor was great Matt Knuckles. Service time was short. Online appointment option is amazing and easy to use More

by bajey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Lee
Aug 11, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

August 10, 2021

They did a great job. I’ve bought many new cars before, and this was the fastest and best experience by far. More

by Nicholas Deeb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derick Thornton
Aug 11, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

August 10, 2021

We were not greeted . We had to look for help. The waiting area was disarrayed. Only coffee was offered. Toilet seat was dangerously loose. D+ More

by DHAZELETT74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t know name
Sep 21, 2021 -

Mall of Georgia Ford responded

Hi DHAZELETT74, thank you for letting us know of the situation. We are always looking to improve and your feedback helps us do so. We have since addresses all of the issues that you've mentioned and would love to have you back in to further assist you. If you will please reach out to Lindsey Frazier at LFrazier@MOGF.com, we'd love to continue this conversation and see if there's anything we can do to help remedy things.

August 09, 2021

All of the employees I dealt with were professional, courteous and on time. I will use this dealership for all my Ford needs because of the people. More

by lhrobertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names.
Aug 10, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

August 07, 2021

Been working with them for a long time. Great service and always transparent and update throughout the process. I think the prices are reasonable and I enjoy the customer service. More

by dbgaboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, James Shellaugh
Aug 09, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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