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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,701 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,701 reviews

November 09, 2025

Carlos made it simple, he handled everything I asked of him. Very professional It was the best experience I've had over there in a while.. More

by STEPHENEBAKER1
Recommend Dealer
Yes
Employees Worked With
Carlos
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Nov 11, 2025 -

Mall of Georgia Ford responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2025

She just called me that car is ready and no other words for future services or concerns I may have soon or later. No communications with customer at all. More

by USAKAP
Recommend Dealer
No
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Nov 11, 2025 -

Mall of Georgia Ford responded

Your input is valuable to us, and we understand your frustration regarding the lack of communication during your service experience. We recognize that clear communication about future services and being available for any questions or concerns you might have is an important part of providing quality customer care. Your feedback helps us identify areas where we can improve our customer service approach. We are sorry to hear that you feel the communication was insufficient when you picked up your vehicle. If you would like to discuss this experience further, please contact Chad Jackson at cjackson01@vtaig.com so we can better understand how to serve you in the future.

November 07, 2025

Brian was great at helping me with a few requests. He has helped me on other occasions as well. He has been kind and always helpful. Very nice !! Also a young man from Texas Started my paperwo More

by grant5650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian in service
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Nov 07, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We're thrilled that Brian has consistently provided kind and helpful service during your visits. It's great to hear our team member from Texas also made your paperwork process pleasant. Your kind words about our entire Mall of Georgia Ford staff mean a lot to us. We appreciate you sharing your positive experience!

November 07, 2025

MOG Ford left me with a great first impression. Very professional and fair prices. The courtesy car feature was very helpful. More

by GT Taurus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Larson and Stefani Hamilton.
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Nov 07, 2025 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback! We're thrilled you had a great first impression with our professional service, fair pricing, and courtesy car feature. We appreciate you sharing your positive experience!

November 07, 2025

Prompt service, immediate attention, comfortable waiting area Clean and neat waiting room. Great check out. More

by Classylady500
Recommend Dealer
Yes
Employees Worked With
d r
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Nov 09, 2025 -

Mall of Georgia Ford responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 06, 2025

Great people and great service. I was happy with the service department. I used them before and I will do it again. More

by Merdad1962
Recommend Dealer
Yes
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Nov 07, 2025 -

Mall of Georgia Ford responded

Thank you for your positive feedback! We're delighted you're happy with our service department and appreciate your continued loyalty. We look forward to serving you again at Mall of Georgia Ford.

November 05, 2025

They didn't work on my vehicle due to the warranty company Had to take the truck back to Beaver Toyota More

by donaldrcollier
Recommend Dealer
Yes
Employees Worked With
Brian
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Nov 06, 2025 -

Mall of Georgia Ford responded

Hello, thank you; we appreciate your feedback! Please reach out to us at (678) 552-4334 so we may identify ways to improve your experience.

November 05, 2025

Great experience I enjoyed how Patrick treated me when I was purchasing the vehicle His customer service was great More

by shane.alfaro
Recommend Dealer
Yes
Employees Worked With
Patrick
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Nov 06, 2025 -

Mall of Georgia Ford responded

Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

it was fast and easy no problems. Happy with repairs. I will be back again More

by debilangan
Recommend Dealer
Yes
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Nov 06, 2025 -

Mall of Georgia Ford responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2025

Need to staff mechanics on weekends to help customers with issues that are beyond basic oil changes. During my recent visit I had my check engine light come on and there wasn't a mechanic available to at More

by CPCOUSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service representative not listed.
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Nov 06, 2025 -

Mall of Georgia Ford responded

Thank you for sharing your experience and for taking the time to provide this feedback. We understand your frustration with the limited availability of diagnostic services during weekend hours. Your input helps us understand areas where we can better serve our customers' needs. For further discussion about your experience and concerns, please contact Chad Jackson at cjackson01@vtaig.com.

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