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Mall of Georgia Ford

Buford, GA

Overview
Employees
Reviews
Vehicles
4.1
3,834 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by: Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics. Sourcing highest quality talent and merchandise. Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth. Holding ourselves accountable to results.
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4525 Nelson Brogdon Blvd

Buford, GA

30518

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Showing 3,834 reviews

January 31, 2026

The GS80 came with a tire crack, when I came back to show them the next day after I purchased it, I was told they won't take care of it, plus there is a crack on the trunk cover. More

by qdzqda
Recommend Dealer
No
Employees Worked With
Seong
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Feb 03, 2026 -

Mall of Georgia Ford responded

We understand how concerning it can be to notice issues after taking delivery of a vehicle, and we aim to be clear and supportive throughout the ownership experience. Our team works to evaluate concerns carefully and operate within established guidelines while trying to be fair to every customer. We welcome the chance to talk things through and review the situation further, and encourage you to contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig.com.

January 31, 2026

Cathedral ford explorer sat at your facility for 10 days . The service advisor brain James NEVER called the insurance company to take care of the issue. I had a loaner car, I wasted my time, and nothing was More

by Hank
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brain James
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Feb 04, 2026 -

Mall of Georgia Ford responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (678) 552-4334 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 30, 2026

Courteous and professional He took care of us with knowledge courtesy and respect Will return More

by JAYP4160
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 04, 2026 -

Mall of Georgia Ford responded

Hello, thank you for taking the time out of your day to tell us about your experience. If there is anything else we can do to assist you, please let us know! Take care!

January 30, 2026

Outstanding service. We are always taken care of from the moment we drop off our units. I've been a loyal to Mall of GA Ford for over 9 years because of service advisors More

by XAVIER9
Recommend Dealer
Yes
Employees Worked With
Bryan James
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Feb 04, 2026 -

Mall of Georgia Ford responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for choosing Mall of Georgia Ford as your first choice for service!

January 30, 2026

The work was done the way it was supposed to be done, thanks Nothing outside of the ordinary, nothing else More

by Rarellano237
Recommend Dealer
No
Employees Worked With
No
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January 30, 2026

Fast and efficient Fast and efficient. They even delivered the truck to me. It was very easy. More

by MATT.PRUITT
Recommend Dealer
Yes
Employees Worked With
Kevin Farmer
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January 29, 2026

Josh was outstanding and a pleasure to work with. He did a great job on getting us the service we needed in our ford explorer. More

by johnnyrocket05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Phomvongsa
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Jan 30, 2026 -

Mall of Georgia Ford responded

Thank you for the wonderful feedback about Josh! We're delighted he provided exceptional service for your Ford Explorer. Your positive experience means a great deal to us at Mall of Georgia Ford, and we look forward to serving you again.

January 26, 2026

We have been dealing with an issue for several months of the tire sensors not working. In October took the car in for service and asked them to check the sensor. The oil change took 4 hours and they never c More

by xandersmomi
Recommend Dealer
No
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Jan 27, 2026 -

Mall of Georgia Ford responded

We understand how ongoing concerns and mixed information can feel discouraging, and our intention is always to provide clear guidance and thoughtful care. We strive to be transparent and supportive throughout every visit, even when circumstances change over time. We would appreciate the opportunity to better understand your experience, so please feel free to contact Chad Jackson at cjackson01@vtaig.com.

January 25, 2026

I don’t feel the dealer was honest from the beginning. I was forced to pay almost 2,000 for tints that have a hair in it. Dishonest about incentives and tried to switch percentage once I came back to sign More

by Shanie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Seong
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Jan 26, 2026 -

Mall of Georgia Ford responded

This experience does not reflect the transparent and straightforward approach we strive to provide throughout the purchasing process. Our intention is always to communicate details clearly so customers feel confident and informed at every step. Feedback like this helps reinforce the importance of trust and consistency across our team. Please contact Steven Ostrovich, our General Sales Manager, at sostrovich@vtaig if you would like to discuss this further.

January 24, 2026

Made sure it was a pleasure Left there feeling fully satisfied Never felt so good More

by BULLY12482
Recommend Dealer
Yes
Employees Worked With
Gaye Ostrovich
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Jan 25, 2026 -

Mall of Georgia Ford responded

Hello, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

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