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Mall of Georgia Ford
Buford, GA
3,480 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,480 reviews
June 18, 2019
Excellence Oscar did an amazing job working on my mustang. Thanks to all the team at this location, I will absolutely recommend this place. It took time but the Oscar did an amazing job working on my mustang. Thanks to all the team at this location, I will absolutely recommend this place. It took time but the results worth the wait More
by LUISTORRELLAS11
Verified CustomerEmployees Worked With
Oscar Lovera
June 16, 2019
James Shellaugh, the worst salesman ever!!! So, this is an update to the nightmare I had previously with James Shellaugh lying and forgetting our 3pm appointment, selling the car and not calling So, this is an update to the nightmare I had previously with James Shellaugh lying and forgetting our 3pm appointment, selling the car and not calling us, letting us drive 1.5 hours to lie and tell us another salesman has the keys, then it sold, then find out car has been sold over 24 hours ago... So James calls my wife back and gets mad stating"you messed up my 5 star rating!"... the nerve of this guy, hey buddy, why dont you focus on finding us another car to make up for your mistake today and not call whining about your rating!... cant believe the gaul of this guy... shop elsewhere, they lie then get mad because you mess up their rating for calling them out...smh More
by Missedsale
Employees Worked With
James Shellaugh, Sean Teiken
May 28, 2019
air bag updated Very helpful. Service had part in stock for air bag update. Service complete in one day. Talked to Marilyn first to schedule repair. Scotty finished Very helpful. Service had part in stock for air bag update. Service complete in one day. Talked to Marilyn first to schedule repair. Scotty finished repair. Thanks More
by PHILBROGDON
Employees Worked With
Scotty
May 28, 2019
can’t take care of a disabled veteran during Memorial Day we This dealership adjusts MSRP by forcing customers to buy an interior warranty that cost $799. Waste of time to visit the dealership. Poor ethics and c This dealership adjusts MSRP by forcing customers to buy an interior warranty that cost $799. Waste of time to visit the dealership. Poor ethics and customer service. More
by Mr. Soto
Employees Worked With
Sales manager, Felix Rosianu
May 20, 2019
Discrimination I scheduled an online appointment for my brakes to get serviced at 7am. When I arrived I was told that it may take 1 1/2 hours to complete. While wait I scheduled an online appointment for my brakes to get serviced at 7am. When I arrived I was told that it may take 1 1/2 hours to complete. While waiting for 2 1/2 hours the service tech advises me that the additional parts that I needed was not at the location and won't be in until 2pm. Meanwhile my vehicle had already been disassembled and the additional parts were an extra $330, as if I was prepared for this unexpected expense. So it's now 9:35am I just got off my 10 hour shift of working overnight, (sleepy) and I have no vehicle, and I live in Ellenwood Ga which is about 45 miles from the dealership. So the service tech looks at me and offers a 10 mile radius shuttle ride. To WHERE? IT'S 9:35 AM AT THIS POINT I ALREADY HAD BREAKFAST, WHAT ELSE CAN YOU OFFER ME. So instead of him offering a loaner vehicle which would have been appropriate for this situation, I had to suggest it instead, and when I did he acted like there were no vehicles available. His exact words were I think we're all out of them versus let me check FIRST. So he located some keys to a truck and the first thing he shouted to me was that it was a diesel. As if that was going to deter me from driving it, or something. I still can't figure out why that was even mentioned at this point. I then felt as if he was further attempting to discourage from using the truck because he stated that I would need a credit card to have on file versus a debit card. As if I didn't own a credit card. I really felt like that he should've FIRST made sure that the parts were in stock, because you can't sell what you DON'T have. Then he should've came to me with options to even see if I had monies to cover the additional repairs. Instead of coming to me with there's no other options it's off your vehicle and we can't undo this process so now I'm being forced to have this service done. Just thinking if I did not have the monies or the time for this service then what do you do? just keep my vehicle or just complete the repairs anyway? Ok now that I'm stuck/ forced to get the repairs done all you can do is offer me a 10 mile radius shuttle ride and an apology? UNACCEPTABLE! More
by Marc
Employees Worked With
Matt Knuckles
May 19, 2019
Great handling! Bought a new car from Diego. He was polite and thorough. He respected the fact that I couldn’t talk while at work. We communicated via text and he Bought a new car from Diego. He was polite and thorough. He respected the fact that I couldn’t talk while at work. We communicated via text and he handled it like a pro. More
by kristykaymc
Employees Worked With
Diego, Diego Balcazar
May 19, 2019
Pretty good Our sales person was very attentive but not over bearing. Our finance guy was nice but didn’t seem to be completely knowledgeable about warranties and Our sales person was very attentive but not over bearing. Our finance guy was nice but didn’t seem to be completely knowledgeable about warranties and began the process without telling us the interest rate or monthly payment. I had to interrupt him after he asked us to sign papers for that information, which I feel should have been the first thing we discussed. More
by cmwootton12
Employees Worked With
Byron Cooper
May 18, 2019
Oil change I talked to Danny Cochran who was very knowledgeable about Ford trucks. He gave me a few recommendations and one to follow up on before it became a bi I talked to Danny Cochran who was very knowledgeable about Ford trucks. He gave me a few recommendations and one to follow up on before it became a bigger problem More
by Bluefordf-150
Employees Worked With
Danny Cochran
May 18, 2019
Always the bestv Marilyn has constantly and consistently been supportive to ensure my truck and car is service. Well timely. She Great for Team MOGF and the community Marilyn has constantly and consistently been supportive to ensure my truck and car is service. Well timely. She Great for Team MOGF and the community being served More
by dmerritt41
Employees Worked With
Marilyn
May 17, 2019
Great buying experience! Mall of Georgia Ford made our recent purchase a breeze. Mac Jones knew exactly what we were looking for in a vehicle. We told him this purchase was fo Mall of Georgia Ford made our recent purchase a breeze. Mac Jones knew exactly what we were looking for in a vehicle. We told him this purchase was for our daughter as her first car. He made sure that we got a great deal on a safe vehicle for her. The experience at Mall of Ga Ford is the best by far! Our next car will come from your dealership. More
by BIKER0
Employees Worked With
Mac Jones
