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Mall of Georgia Ford
Buford, GA
3,808 Reviews
At Mall of Georgia Ford we strive to inspire people to realize their dreams. We do this by:
Providing world-class customer service at all levels throughout the dealership by conducting ourselves with the utmost integrity, honesty and ethics.
Sourcing highest quality talent and merchandise.
Fostering an environment of teamwork where employees are encouraged to innovate and engage within the dealership and are provided with opportunities for growth.
Holding ourselves accountable to results.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 3,808 reviews
January 14, 2020
Gene was very professional and made the buying experience great! He allowed me to taylor the purchase of a new car to what worked for me and my schedule. Thank you Gene!!! great! He allowed me to taylor the purchase of a new car to what worked for me and my schedule. Thank you Gene!!! More
by Thehatchess
Employees Worked With
Gene Diehm
January 14, 2020
Not happy with sales or service. Had an issue i pointed out and wanted fixed. Sales or service disabled the feature ( heads up display) and said they coukd not find issue. Service said i had to get range out and wanted fixed. Sales or service disabled the feature ( heads up display) and said they coukd not find issue. Service said i had to get ranger rover to confirm obvious problem was not normal. More
by JTMCKENNA
Verified CustomerEmployees Worked With
Bryce Piper
January 13, 2020
If you’re looking for a great place to purchase a new or used vehicle you need to shop this dealership. The staff is very friendly, professional and make you feel like family. used vehicle you need to shop this dealership. The staff is very friendly, professional and make you feel like family. More
by Pleslie59@yahoo.com
Employees Worked With
Bill and Kevin
January 11, 2020
Just a simple little task my Man Tony took care of me. Something I sure couldn’t figure out the oil light needed to be reset when I had the change. Something I sure couldn’t figure out the oil light needed to be reset when I had the change. More
by rjones
Employees Worked With
TONY
January 10, 2020
Chaz got me exactly what I wanted! Negotiations were fair and swift and he had me in and out in a timely manner. Great car buying experience! and swift and he had me in and out in a timely manner. Great car buying experience! More
by Brianna rhodes
Employees Worked With
Chaz Grant, Bryce Piper
January 09, 2020
I received great service and didn’t feel pressured to make any decisions.Shawn answered all my questions that I asked he also was very nice. make any decisions.Shawn answered all my questions that I asked he also was very nice. More
by ssatterfield40
Employees Worked With
Ken Brewer, Shawn Malcolm
January 06, 2020
Update as of January 6 at 5:15 PM. Sitting in showroom for 50 minutes and counting. Waiting to speak to Jeffery Wessels the General Manager. Yes, that is correct, we have been waiting 50 minutes to speak for 50 minutes and counting. Waiting to speak to Jeffery Wessels the General Manager. Yes, that is correct, we have been waiting 50 minutes to speak with the GM. He has yet to reach out to us to address our concerns. Very disappointing, but not surprised given the current history of how they have handle their poor paint repair work. We purchased a 2019 Ford Mustang Ecoboost. The vehicle had a small scratch on the hood. Leo, our Sales Representative said they would take care of the scratch and he would call us as soon as he got the appointment scheduled the next day. NO call the next day and we then called the next 4 days and left messages with Leo to call us back. Never got a call back. Went to the Mall of Georgia Ford and found Leo. He then said they couldn't fix the scratch. The "new" Customer Service Manager Dennis made many excuses for Leo's commitment to us. Dennis then delivered a long speech that said there was miscommunication, think we heard it wrong, presumptions were made by us and we had nothing in writing. So, long story short, Leo's word means nothing and they will not back up what they say. Get it in writing. I personally will go the the many other FORD dealerships in the Atlanta area. All of my vehicles are Fords. Explorer, Escape, Fusion and the new Mustang. This is the FIRST time I have ever been promised something by any of the Ford dealers I have ever done business with and then been told I didn't understand what the salesman was stating. Never, will I ever recommend this Ford Dealer to any of my family, friends or colleagues. It is bad enough to make a promise and not honor it, but then to say I misunderstood what Leo had said to me, my family and a friend who was with us.....totally ridiculous. WORTH MENTIONING: I would highly recommend avoiding Mr. Mattthew Gettys, the General Sales Manager. He is pompous, rude and arrogant. We tried several times to speak with the General Manager, Jeffery, but every time we called, we were forwarded to Mr. Gettys. One of the times we were transferred to him, we immediately said we were supposed to be transferred to the General Manager. His response was, "Can I ask you one question". To which we responded, "no". He then said only one question, and we again responded, "no". Mr. Gettys then asked, "What are you teaching your son by doing this". Not sure how our family has anything to do with his poor customer service or dishonesty, and totally not sure why he brought our son into this situation, but you should stay away from this individual. He is extremely condescending and will only make you more frustrated and leave you feeling hopeless with ever getting a professional response from the Mall of Georgia Ford. Seriously, do not waste any of your time with this manager. He will only make the situation worse. More
by MattJ
Employees Worked With
Jeffrey Wessels General Manager, Ken Farmer, Leo Bond
January 05, 2020
Great experience. What impressed me the most? They actually noticed that this was the third car I have bought from them over the last 10 years without me telling them to look it up. I felt this made actually noticed that this was the third car I have bought from them over the last 10 years without me telling them to look it up. I felt this made the negotiations go a lot smother. More
by Andy
Employees Worked With
Chaz Grant
January 04, 2020
Incomplete repair/cleanup and safety inspection items undocu Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overp Brought truck in for diagnosis and repair of right front wheel. Was found to be stuck brake caliper piston Repair parts and labor wete extremely overpriced. Replaced both front rotors and right side brake caliper only & was a rebuilt one...not new!!!! Brake fluid was drained from front lines only but was charged for complete brake fluid changeout. All lines were not drained and purged. Truck was not cleaned up afterwards. Dirty all over and grease allover right front wheel. Probably never comming back again. More
by JHW0
Employees Worked With
Look at my service record to see service assistant.
January 04, 2020
Left a dealership in Loganville where they were not being truthful. I called this dealership and they told me to come and they would take care of me. And they did truthful. I called this dealership and they told me to come and they would take care of me. And they did More
by Lamilner
Employees Worked With
