Mall of Georgia Ford

They delivered a new 2013 Raptor to my wife and I on a Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the d Sunday afternoon, only to turn around and tell me on Wednesday we needed to put more money down to get the loan approved. After driving back to the dealership for the 2nd time and agreeing to pay the extra down payment, they decided or told me the bank retracted the approval. I have bought over a 1000 cars in my lifetime, and 3 from this dealership under the old management company. These guys are crooks! Beware and avoid them at all cost. They assured me that the deal was final and approved on Sunday. So we were driving our new vehicle for 3 days only to be told they needed more money. What really happened is that they approved a deal that was not netting them the maximum amount they could sell that new Raptor for. More

I have to say that the salesman, Tonna Branham, was very helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him helpful and very nice. The trouble did not start until after I purchased the Ford Transit. My husband has ALS and we needed a van to transport him to his Dr.'s. He is also a disable veteran. We were granted a van grant from the VA to help with transportation. We picked out our Transit. Keep in mind that everyone knew this was a grant from the VA and the payment was coming from the government. Although I still traded in my car and wrote the dealership a check for $2748.51. This happened on April 5, 2013. After 2 weeks I started getting phone calls wanting to know where the money was. The phone calls were very rude in nature. My husband and I had never been through this process and did not know how it all worked. I would in turn call the VA and even had an investigation into where the paperwork was. At about 45 days I was called by the dealership and was told I had to bring the Transit back that day. They no longer had my car and they would keep my money. Once again I called the VA and found out that the Mall of Georgia had their money and they needed to check. This whole process was very stressful because of all the nasty phone calls. Our life is already stressful because of my husbands disease. I would recommend that the Mall Of Georgia Ford never help a Disable Veteran again that has been given a Van Grant. Update on our situation: We traded in the Transit for a Dodge at Mobility Works and we loved our experience and our new Dodge. Mobility Works are Angels ! More

Falsified extended warranty length and would not keep their written offer for price and length - stated they made a mistake but wouldn't fix it their written offer for price and length - stated they made a mistake but wouldn't fix it More

I write this review in hopes to express how shocked and displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... bu displeased I am with Buford Mall of Georgia Ford. Being a 24 year old female, I know to be cautious of the overly pushy sales people/mechanics... but I would have never imagined that a service department, of a dealership this size, would tell me multiple lies and try to cost me $1500 more, than what I actually needed to spend. Last week, April 2013, I went in to have routine maintenance done on my truck. I wasn’t hearing any strange noises but just figured it was time that my brake-pads should be replaced. -30 minutes after them looking at my truck, a representative was explaining to me that I had completely destroyed my brake-pads AND rotors. -Because I went in for “routine” maintenance and take great care of my vehicle, I thought it was strange that my brakes were that bad. After questioning the technician, and being given a $1700 “invoice” that was written *on a post-it-sticky-note*- I decided to get my vehicle straight home, the rep warned me that it would be dangerous to leave the dealership. I was also told, before I left, if I would let them use generic parts, the cost could be dropped to ~$1300. Still, I made the decision to drive my truck straight home and get another mechanic to come out to my house and give me a second opinion. The next day when a different mechanic came out, he pulled all four wheels and tires (according to him Ford had bolted the wheels back WAY too tight) and told me that it was “near time to change the brake-pads but they were not even all the way worn.” He assured me that NO damage was done to the rotors and the “routine maintenance” I was initially hoping to have done, was all I needed. I hope that Fords attempt to SCAM me out of $1400 and my detailed review of the situation, will discourage anyone from going there and letting them have a field-day with your wallet and hard earned money. More