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2,168 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
October 01, 2022
A very comfortable waiting area. Everything is top notch. They do all of the repairs and maintenance like it's supposed to be done. Everything is top notch. They do all of the repairs and maintenance like it's supposed to be done. More
by DECKER687530
Employees Worked With
Matt Knuckles
September 30, 2022
Very professional service staff from intake to cashier. Don't believe bad reviews left by online trolls. Don't believe bad reviews left by online trolls. More
by mikenkim
September 26, 2022
As a fleet manager this is my preferred ford dealership. Always take care of me here and never disappoint. Always take care of me here and never disappoint. More
by WFILINUK
September 26, 2022
Mall of Georgia Ford is number one in my book. Bob Brousseau is a great service advisor who understands the importance of a fine tuned vehicle and always looks out for the customers in regards to Bob Brousseau is a great service advisor who understands the importance of a fine tuned vehicle and always looks out for the customers in regards to their vehicle. I would recommend Mall of Georgia Ford to my friends and family 👪 More
by mikedepopo46
Employees Worked With
Bob Brousseau
September 23, 2022
I am a very unsatisfied, disappointed, loyal, long time customer. This will be the very last time I use this service. I am being charged out of pocket for services that should have been fixed at the orig customer. This will be the very last time I use this service. I am being charged out of pocket for services that should have been fixed at the original time of service. I have been without my only form of transportation for a week. It makes me sad because I normally have outstanding service, however this horrible experience will keep me from returning, More
by sondenjon
Employees Worked With
Brian James
September 23, 2022
Great service with very easy to use booking through the Ford App. Service was great. Matthew addressed some follow up questions that I had. Very personalized service which is rare these days. Also apprecia Ford App. Service was great. Matthew addressed some follow up questions that I had. Very personalized service which is rare these days. Also appreciate the clean waiting room and coffee/water. More
by gilbillyv
Employees Worked With
Michael Patrick Bri, Matthew Tyler
September 22, 2022
Received terrible service from this location. My vehicle has been sitting for almost 2 months now because the service department cannot correctly diagnose my vehicle and simply don’t care! They w My vehicle has been sitting for almost 2 months now because the service department cannot correctly diagnose my vehicle and simply don’t care! They worked on my car 3 times keeping it 30 days or more each time and still didn’t fix it. I reached out to management and was ignored. The customer care manager Lindsey also reached out to management on my behalf and still nothing! Lindsey is the only associate that took my claims serious and really tried helping me. If your car is under warranty be prepared for poor service . Now I have to go through a process of proving I was sold a lemon! More
by Chanel.mo
Employees Worked With
Matt Knuckles
