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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,174 Reviews
Call Service Center (678) 515-9339

2,174 Reviews of Mall of Georgia Ford - Service Center

Sort by
April 23, 2022

Professional and friendly , very easy to do business with and will continue to service my vehicles at mall of Georgia ford More

by bk4779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Apr 25, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 22, 2022

Mall of GA Ford repaired my rruck right the first time and did it fast. More

by Sheffard55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Apr 25, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

April 22, 2022

Me. Knuckles was quick and efficient and not too overbearing with the details, which I greatly appreciate. More

by CTHOSCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Apr 25, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 20, 2022

Mail of GA Ford quickly identified my issue and fixed quickly with minimal cost. Great service!! More

by Chris H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
Report | Print
Apr 21, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

April 19, 2022

Nice, kind and efficient indeed! Was able to be seen without an appointment & was out in no time! More

by camillesthrills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles
Report | Print
Apr 20, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

April 19, 2022

Horrible service they never even looked at the car. Said it needed more work MK never helped me at all. Would never recommend the service department More

by Jkb3661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Knuckles
Report | Print
May 04, 2022 -

Mall of Georgia Ford responded

Thank you for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not. Our team would like to speak with you so that we can address your concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

April 19, 2022

I was told a different price from the start. I will not ever return. I will also tell all my friends how your dealership is not trustworthy. More

by JOEY351SC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Brislin
Report | Print
May 04, 2022 -

Mall of Georgia Ford responded

Joey, thank you for your feedback. Customer service and transparency are extremely important to us. At your earliest convenience, please contact Lindsey Hester at lfrazier@mogf.com.

April 19, 2022

The service was excellent however the constant barrage of texts and emails to fill out a survey has been nothing short of annoying and grating. Since my last service I’ve received 5 texts and 3 emails asking More

by JOHN@TERAGRAM.ORG
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Renee Ingram, Cason Stewart
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April 17, 2022

My rep, Cason, was courteous, professional, and efficient & the turnaround time was accurately predicted for the services More

by mrogers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cason Stewart
Report | Print
Apr 18, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

April 17, 2022

They do a great job with checking you in when you arrive. My representative she is great to work with. More

by JEDW5307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Renee Ingram
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Apr 18, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

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