Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,173 Reviews
Call Service Center (678) 515-9339

2,173 Reviews of Mall of Georgia Ford - Service Center

Sort by
February 27, 2022

The service writer wouldn't make me an appointment. He just kept saying bring it back. Then he argued with me about the problem. More

by cdghere
Recommend Dealer
Yes
Employees Worked With
Brian James, Angel Ramirez
Report | Print
Feb 28, 2022 -

Mall of Georgia Ford responded

Thank you for visiting our dealership and being upfront with your experience. We'd like to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.

February 26, 2022

We have used this dealership since we moved to Georgia in 2004 and have always been pleased More

by donnajdowler
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Ramirez
Report | Print
February 26, 2022

Bob was my service person he was excellent the wait was not long either great dealership. More

by billings.paris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Brosseau
Report | Print
Feb 28, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback for Bob!

February 26, 2022

My experience was good. Started and ended on time with no issues. The service tech did a good job. More

by john.maddox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles, Angel Ramirez
Report | Print
Feb 28, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 25, 2022

Customer service was department was friendly and professional. Service was fast and excellent. Reliable company. More

by wiley_kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian James, Matt Knuckles, Renee Ingram, Angel Ramirez, Cason Stewart
Report | Print
Feb 28, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 25, 2022

I dropped my truck off for a recall to replace the windshield. Truck was returned dirty on the inside. I had to wipe down the seats and the dash and running boards. They were covered in dust and fing More

by jimrzqllh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Renee Ingram
Report | Print
Feb 28, 2022 -

Mall of Georgia Ford responded

Hi jimrzqllh, Thank you for your feedback. We're sorry to hear that your vehicle was returned to us in such condition and would like the opportunity to remedy things, and earn back your business. We take our customer care seriously and wants to ensure all of your Ford needs are met 100% to your satisfaction. Please reach out to James at JAckiss@MOGF.com to further discuss things and find a solution.

February 24, 2022

Going on 2 months of waiting for service rep to give me an update on when the recall on my car will be fixed. More

by parkwoodbistro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cason Stewart
Report | Print
Feb 25, 2022 -

Mall of Georgia Ford responded

Hi parkwoodbistro, thank you for your feedback, though we're sorry to learn of the communication troubles faced. We were under the impression that you would be calling us to schedule your appointment as when we had last spoken you were not ready at that time. We're sorry for the confusion and would like to opportunity to speak with you, make sure we fully address the situation, and show you how valued you are as a Mall of Georgia Ford Family Member. Please reach out to Lindsey at LFrazie@MOGF.com at your convenience. Thank you again, and have a great weekend!

Feb 25, 2022 -

parkwoodbistro responded

EXCUSE ME!? I dropped off my car for an oil change on 1/7 and addressed the ongoing issue with the recall that was supposedly already taken care of the last time I dropped off my car for it. The guy said since it’s an ongoing issue after the first attempt that the next step would be to drop off my car for a week and I would be given a loaner. HE said HE will give ME A CALL Monday. I waited more than a week for HIS call and during that time called and left numerous of VM and tried to track him down. I finally got a call on 1/18 and he said there isn’t a loaner car available and to give him some time to give me an update. HE NEVER CALLED ME BACK EVER! I contacted again yesterday 2/24 and left a VM at 8:55AM. NOTHING! Finally told my husband the situation because I’m beyond fed up and he said he would take care of it. He finally gets call around 4:30 PM the same day I left a VM and he leaves a message stating that the cleaning crew threw away his notebook and that’s the reason why he didn’t get back to us for more than a month and half. I will be more than happy to send over the VM he left stating what I just said. So don’t you dare come at me with this xx that you were waiting on me when IM THE ONE that was staying on top of it and being more than patient with this rep.

Feb 25, 2022 -

Mall of Georgia Ford responded

We're so sorry for the issues, parkwoodbistro. We were not aware of this additional information. Again, we would love the opportunity to speak with you directly so that we have a full understanding of the situation and can better address your needs moving forward. Please reach out to Lindsey at LFrazier@mogf.com.

February 23, 2022

Friendly helpful explains process. Tried to keep waiting time limited. Would go back to them More

by RANGERS30045
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony owens
Report | Print
Feb 24, 2022 -

Mall of Georgia Ford responded

Thank you for your positive review!

February 21, 2022

Matt in service is always quick and takes great care of my cars for me. More

by BULLY12482
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Feb 22, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

February 20, 2022

Scheduled service for a warranty repair. Took off work. Had a friend follow me so I could leave the vehicle. They told me sorry but they have 20 in front of me and won’t be able to get to it More

by Bye
Customer Service
Recommend Dealer
No
Employees Worked With
Renee Ingram
Report | Print
Feb 25, 2022 -

Mall of Georgia Ford responded

Hello, Bye, Thank you for your feedback. We're sorry for the communication issue faced during your appointment. We want to make sure we fully address all of your Ford Needs and show you how valued you are as a Mall of Georgia Ford Family Member. At your convenience, please reach out to Lindsey at LFrazier@mogf.com. Have a great weekend!

Feb 25, 2022 -

Bye responded

Pass

Feb 25, 2022 -

Mall of Georgia Ford responded

We're sorry that you feel that way. We would still like to earn back your business, so if anything changes, please reach out to Lindsey. Thank you, and have a great weekend.

1
...
128
129
130
...
218