Mall of Georgia Ford - Service Center

Customer service was department was friendly and professional. Service was fast and excellent. Reliable company. professional. Service was fast and excellent. Reliable company. More

I dropped my truck off for a recall to replace the windshield. Truck was returned dirty on the inside. I had to wipe down the seats and the dash and running boards. They were covered in dust and fing windshield. Truck was returned dirty on the inside. I had to wipe down the seats and the dash and running boards. They were covered in dust and finger prints from the dust you get in a body shop. The windshield washer fluid was disconnected during the repair. It was not reconnected. I had to do it myself. It still didn't work properly after that. I had to take the shroud off to find the hose was pinched when they reinstalled it. So not very happy. I also dropped the truck off to get my sync fixed. Its still not working properly. I have to find another dealer to repair. More

Going on 2 months of waiting for service rep to give me an update on when the recall on my car will be fixed. an update on when the recall on my car will be fixed. More

Friendly helpful explains process. Tried to keep waiting time limited. Would go back to them Tried to keep waiting time limited. Would go back to them More

Matt in service is always quick and takes great care of my cars for me. my cars for me. More

Scheduled service for a warranty repair. Took off work. Had a friend follow me so I could leave the vehicle. They told me sorry but they have 20 in front of me and won’t be able to get to it Took off work. Had a friend follow me so I could leave the vehicle. They told me sorry but they have 20 in front of me and won’t be able to get to it. Why they couldn’t call me the day before I’ll never know. Very aggravating and a waste of a day. Not going back if this is how they care. More

Good service . That is enough words. If I am taking the time to do this you should not have a minimum of words I have to write. That is enough words. If I am taking the time to do this you should not have a minimum of words I have to write. More

The service center was excellent, I wish the dealership could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to m could be the same, my unfortunate experience with salesman and finance dept is recommended. This is my account on what Mall of Georgia Ford did to my preorder. Did my pre-order in June for a hybrid at Ford Mall of Georgia (MOGF) , unfortunately didn't realize they did it for the Ecoboost , well I got it in October picked it up 10 days later (working out of state), very happy with the truck, the following week (Oct 15) I reserved leaving a deposit as I did for the first truck for a hybrid. Keep in mind that on my first order I received notification, time frame all the notification. On the second order I never received any notifications, only a call that my hybrid arrived (January Monday 24th), sounds great right? Went to the dealer Monday evening to do a receive my Eco and buy the hybrid. Problem started when the financing dept. said that the bank wants to see proof of income thru pay stubs to do the loan on the second truck, I advised them that my employment hasn't changed since the last 6 months and they should process it the same way (I'm self employed), if it went thru the first time and I have been making my payments what is the issue? Then I was told that the bank was looking for a 15% (funny how I didn't need paystub at 15%) when I'm paying now 9%, I declined that %. Nothing couldn't be done that night and the finance manager at MOGF, Mr. Dragos, said he will talk to the bank manager in the morning to take care of it, since bank managers weren't available at night. On Tuesday I didn't get any call back from MOGF, called the salesmam Eliot (2:30pm) who was the person taking care of my account to see whats the issue, he was off that day and also the finance manager (??) . Texted Today Wednesday and Eliot (salesman) said that the bank wants paystubs to process the loan, back and forth thru tex after an hour I said I'll pass bye Thursday morning (planning to pay cash). Then he tells me that since the bank declined they sold the truck to some one else?????? Why waste my time for an hour if it was already sold? Ms Lindsey Hester from MOGF was getting involved with this case, and the final word from her boss is that they "can't help me because if they do they would have to do the same for all there customers" This experience has given me a bad feel on the brand Ford and its dealership, won't be a returning customer to the dealership but also to the brand. At the end I am at fault and no compensation, great customer service. More

There is a lack of communication. The service director is rude and doesn’t understand customer service. The service director is rude and doesn’t understand customer service. More

Good servis and good to be honest Care I like being honest and making customers feel comfortable. honest and making customers feel comfortable. More