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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,173 Reviews
Call Service Center (678) 515-9339

2,173 Reviews of Mall of Georgia Ford - Service Center

Sort by
February 07, 2022

They got a loaner car for me and kept me informed through your the whole process More

by Basil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
Report | Print
Feb 08, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 07, 2022

The best service and professional team definitely I’ll come back any time my truck need service More

by Alex Vindas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckless
Report | Print
Feb 08, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

February 06, 2022

3500 dollars and the tires appear completely out of balance…still. Steering wheel want to shimmy out of my hands at highway speeds. Very disappointing. More

by reblangston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com to discuss what we can do to help.

February 05, 2022

Service was on time, as scheduled, prompt, and efficient. Service advisor Matt did a great job explaining everything to me! More

by gad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

February 04, 2022

Very timely and great, responsive serviceHelped make Very timely and great, responsive service Helped make sure my auto warranty paid for all covered service. I saved over $1800! Thank You More

by elarue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service , Jadon Haynes
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Feb 04, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

February 04, 2022

Excellent service. Kept me up to date during the service. Also explained a recommendation of additional service that could be completed More

by davidstreby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
Report | Print
Feb 09, 2022 -

Mall of Georgia Ford responded

Hi davidstreby, thank you for your feedback and compliment. We're happy to hear that your service with us was to your satisfaction, though we noticed that your review is score a 1-Star. Might that have been a mistake? If there's anything at all that may have led you to feel dissatisfied with your experience with us, please reach out to Lindsey at LFrazier@Mogf.com to further discuss and find a possible remedy. Thank you again, and have a great day!

February 04, 2022

The service advisor Michael was great. This the second time I had him. I plan to request him again. More

by FGUNTHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service advisor Michael
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

February 04, 2022

Service Dept is always professional and they do what they can to get you in and out in a timely manner More

by redrobin40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Feb 07, 2022 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 03, 2022

Well, here's one I was very interested in looking for a used or possibly new Ford Edge 2022 . This is my 2nd owned Ford Escape and I am looking for a new retirement vehicle so I love the Ford Edge and I More

by dnewsom
Recommend Dealer
Yes
Employees Worked With
Angel, Service Rep. & Hayden, Car Tech.
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Feb 04, 2022 -

Mall of Georgia Ford responded

Thank you for taking the time to write your review. We are truly sorry we were unable to provide you with a 5-star experience. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We take pride in our customer service and have always put the interest of our customers ahead of our own when possible. If you have any further questions, please reach out to Lindsey Hester at lfrazier@mogf.com.

February 01, 2022

Alan was so great! He was helpful and always kept in touch throughout my service. More

by abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan
Report | Print
Feb 02, 2022 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Abby!

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