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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,185 Reviews
Call Service Center (678) 515-9339

2,185 Reviews of Mall of Georgia Ford - Service Center

Sort by
December 20, 2021

He service representative was extremely helpful and friendly. Thank you for your service.and excellent service. More

by elaine109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 21, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

December 20, 2021

Awesome people awesome service. Dealership cares about its customers. Service is amazing. I drive from Chamblee to mall of Georgia ford bc of the customer service. More

by KROSSER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Jones and MR Greene
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Dec 21, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 20, 2021

Great service, I have no complaints, all of your people are very professional.!! Love that boy that sweeps your bay area! So fun! More

by Dcarr6186
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
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Dec 21, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

Dec 21, 2021 -

Dcarr6186 responded

All of your people are professional. Been coming here for a few years for recalls on my Fushion as well as regular maintenance on my Escape. I bought the Escape elsewhere but it is maintained at Mall of Georgia Ford. Love you all. Merry Christmas!!

Dec 21, 2021 -

Dcarr6186 responded

Matt Knuckles took care of my service. Very Profesional. Thanks to all of your team..

December 18, 2021

Great service. The manager worked with me on prices and deals to get the best deal and quality for my service. More

by Becky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cason Alexander
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Dec 20, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 18, 2021

Not as helpful but when Steven Welday was there it was great. Needs more communication. More

by Micah.mabe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not listed
Report | Print
Dec 20, 2021 -

Mall of Georgia Ford responded

We appreciate you taking the time to let us know about your experience. We understand that each person’s experience is unique and would like to address your comments on a more personal level. At your earliest convenience, please contact Lindsey Frazier at lfrazier@mogf.com.

December 18, 2021

Fast and easy. Usually use different ford dealership. Mall of Georgia Ford was alsome. Thanks More

by Miketm123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
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Dec 20, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Mike! We hope you stop by again in the future!

December 17, 2021

Got my car towed to them on a Friday and they was done fixing my car by 5pm that following Monday!!! More

by Cassidykashe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian from service
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Dec 20, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 16, 2021

After I bough my used 2020 mustang convertible my air conditioner went out and they got me in right away ti fix. However, the person to fix it was out for the week so, they gave me a loaner. When I picke More

by Backpaq0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Do not know there nsmes
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Dec 17, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback! However, we would like to discuss those additional concerns. Please reach out to Sterling Oliver at 678-288-5979 or Soliver@mogf.com.

December 15, 2021

Tony was very informative and kept me updated on the repairs of my vehicle . I will be using him again as always for my service advisor More

by MAINTAINER001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Owens in service
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Dec 16, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

December 15, 2021

Went in to get a diagnostic check. Paid for it to recommend a waterpump. Went to another place to get second opinion and it was something else. Price was half of what you all were charging me. Also m More

by indira_roman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Dec 28, 2021 -

Mall of Georgia Ford responded

Hi indira_roman, Thank you for your feedback. We're so sorry to learn about your experience. We' greatly value you as a trusted Ford Family member and would like the opportunity to speak with you more about this, and see if there's anything we can do to earn back your business. Please reach out to Alan Greene at AGreene@MOGF.com.

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