Mall of Georgia Ford - Service Center

Sterling and Matt were great at assisting on my warranty claim. Everything worked out great. I recommend using them if you need anything. Thank you. claim. Everything worked out great. I recommend using them if you need anything. Thank you. More

" The customer is always right?" Not here. The rear end of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time of my 2019 F150 has been bouncing around the roads for years. I've had it there 5 times and not one service has been performed. I get told every time that they didn't notice anything out of the ordinary. Totally normal. This is my 3rd F150 and I also have 2006 F250 and 2008 F450. So I know exactly how a truck is suppose to ride. My 2019 is hands down the roughest and most uncomfortable ride of them all. I am not a mechanic but I am and always have been a truck owner. If I take it in 5 times in two years and say it's bouncing as if the bed isn't fully attached and I'm concerned for the safety of my two little girls bouncing in the backseat, I don't want to be told " no its not." It finally started making a noise as pushed on the rear bumper. A creaking noise. Apparently that's normal for a 2019 F150 FX4. Not any other truck or vehicle I've ever seen, but mine specifically. "It's just the plastic sleeve rubbing on the shock." I'm not the smartest guy in the world, nor a mechanic, but that's not normal. One side but not the other? Something tells me that something isn't even. I drive it everyday. It's not right. I have a strange feeling that the next time I take it up there, they will find an issue. And they will tell me it's just a coincidence that my warranty just expired. If I could do it all over again, I would definitely do it somewhere else. More

In and out, a new set of tires and a cup of coffee, my F150 is my work truck with almost 300,000 miles and still runs strong! F150 is my work truck with almost 300,000 miles and still runs strong! More

Excellent customer service and really appreciate the good work I got done in my truck. Definitely will come back to get my truck serviced. Thank you!! work I got done in my truck. Definitely will come back to get my truck serviced. Thank you!! More

The people that I talked to were courteous and did a good job of getting my vehicle inspected and the service that was scheduled done in a timely matter. job of getting my vehicle inspected and the service that was scheduled done in a timely matter. More

Very clea very well furnished and everything was in great condition. HVAC was working to maintain a pleasant waiting area. We were keep informed on the progress of our repairs and they finished earlier than condition. HVAC was working to maintain a pleasant waiting area. We were keep informed on the progress of our repairs and they finished earlier than expected!! Great job !!!👍 More

I set up an appointment for early one Saturday morning to have my oil changed, and after waiting 2 hours I ask what was the hold up and they said we will work you in. I said why and they tell me the diesel m have my oil changed, and after waiting 2 hours I ask what was the hold up and they said we will work you in. I said why and they tell me the diesel macanic took off and I ask why was I not called to let me know about it where I could reschedule, they did not have an answer. My point is I had a time to be there and I was , so yea I was pissed. I had other plans that day that were all messed up. I’ve been debating on going back to a Duramax because the service has always been good. A person gives 73,000 dollars for a truck he should get good service! More

Excellent service, fast and courteous. They stayed in constant communication with me throughout the process. I highly recommend them to anyone who owns a Ford. constant communication with me throughout the process. I highly recommend them to anyone who owns a Ford. More

Each and every person goes out of his/her way to make sure you as a person as well as a customer have your every question and concern addressed. I for one can not say enough good words to describe how se sure you as a person as well as a customer have your every question and concern addressed. I for one can not say enough good words to describe how seamless, thorough, and professional my experiences have been. Mall of Georgia Ford is Top Shelf in my book. More

Courtesy fast Kind service did what was needed and did not price gouge me car was completed when they said it would be done Very pleased not price gouge me car was completed when they said it would be done Very pleased More