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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,184 Reviews

2,184 Reviews of Mall of Georgia Ford - Service Center

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June 04, 2021

A very nice facility with professional and pleasant service advisors. The work was completed on time and the vehicle was returned to me in clean condition. More

by dickgoodman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Owens
Jun 07, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

June 03, 2021

Marilyn my service writer is the best and the technician pointed out a tire problem that saved me a head ache and possibly injury to me and my car. THANKS More

by fgibdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn the service writer
Jun 04, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 02, 2021

Marilyn was amazing. She was very helpful, knowledgeable and made a great effort to reach out to me and keep me up to date. I originally took my truck to Akins where they stated they fixed the issues. That More

by HEMPHILLTOWINGANDRECOVERY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marilyn at the Service department
Jun 03, 2021 -

Mall of Georgia Ford responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

June 02, 2021

Marilyn in service is awesome just ask for herVery Marilyn in service is awesome just ask for her Very professional and great communication I think you will be happy You can make an appointment onli More

by Ko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marylin muir
Jun 03, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, Ko!

June 01, 2021

The service writer was excellent! All of my concerns were taken care of in a timely manner! I have used Mall of Georgia Ford for many years! Never had any problems! More

by debmack47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None listed above. Not sure of the name.
Jun 02, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

June 01, 2021

Customer service was wonderful and after taking my car to three dealers Mall of Georgia finally fix the problem... Joy in customer service was great More

by Joanjacobs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy
Jun 02, 2021 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 30, 2021

This dealership is in close proximity to my home therefore it's convenient to have service done at this location. My vehicle was repaired & delivery back to me in a timely fashion. More

by masseyg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback, from all of us here at Mall of Georgia Ford!

May 28, 2021

Joy and Caleb did a wonderful job getting my daughter back on the road! My daughters car was in and out quickly and I was able to drop it off the night before with the night drop. More

by Cdsim72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joy Hayek, Caleb King
Jun 01, 2021 -

Mall of Georgia Ford responded

Thank you for your positive feedback!

May 28, 2021

Sorry but your company has not been honest when we needed our vehicle repaired. We were also told that Ford Company did not have anything to do with dealerships. More

by loal_516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James King
3.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Diehm
Jun 14, 2021 -

Mall of Georgia Ford responded

Hi Loal516, We're sorry to learn of your experience and would like to speak with you to investigate more about the issue. At your convenience, please reach out to Ms. Frazier at LFrazier@mogf.com.

May 27, 2021

They were very attentive and the service was quick. I also love that they provided a lift for me to get there. The young Latina was customer service driven More

by DORABAKERBRIDAL071
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young latina
May 28, 2021 -

Mall of Georgia Ford responded

Thank you for your positive review!

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