Mall of Georgia Ford - Service Center

Not sure if they did finally get it right. Have to wait and see. As far as losing a star, no one is perfect, but they were close. and see. As far as losing a star, no one is perfect, but they were close. More

My service appointment was quick and easy. I was in and out in 45 minutes. I love my 2021 Ford Ranger, I am very happy to have purchased it at Mall of Goergia Ford. out in 45 minutes. I love my 2021 Ford Ranger, I am very happy to have purchased it at Mall of Goergia Ford. More

If your car is new they can help you, if it is an oil change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad r change or alignment they are specialists ... but if your Ford is a challenge, 7 years old or more, they will be complicated with bad diagnoses, bad repairs, they will not find the root cause of the problem, they will conveniently blame and insult your car (ignoring that they themselves built "that garbage") and they will only care if you pay a fortune, do not receive a guarantee, repeat payments for more bad diagnoses and more bad repairs and of course, close the mouth ... because they are Ford. My specific case: I came for a characteristic sound of a damage in the front end bearings of my 2013 Ford Escape Titanium 2.0L, a noise that seems when turning the steering completely to the left or right at low speeds and after its erroneous and consequent diagnoses wrong repairs, whole days without my vehicle and $ 5,575.36 in payments, the noise remains the same !!! The Ford of Mall of Georgia “Auto Repair” its Certified Technician and its Manager were vastly exceeded in their capabilities due to a minor mechanical problem !!! worst of all, there is no guarantee for their mistakes and bad decisions ... they don't know that word ... on the contrary, they blame the car for being "old and rusty" they demand more money to continue erring in diagnoses !!! or go elsewhere with your problem ... I forgot to report that Mr. Oliver Starling, Director of Service, does not recognize the discount coupons that Ford sends to our doors, for the, 10% on "any service or repair" does not include labor! and adds to the coupon a condition that it does not have, it is only for invoices of $ 1,000 or less, then then to invoices of 5.575.36 it does not apply !!! Incredible!!! That's a biased interpretation to say the least. In any case, I recommend what I will do from today, look for alternatives in less spectacular but more respectful workshops for the client. Very very very Disappointed. More

Tony was honest, transparent and efficient. I told him about possible issues. They were honest and didnt try to get more money out of me. about possible issues. They were honest and didnt try to get more money out of me. More

Great service department great service. Alan Greene was very helpful in getting my service started and kept me up to date as to the estimated cost and time to completion. very helpful in getting my service started and kept me up to date as to the estimated cost and time to completion. More

I am disappointed and discouraged about bringing my truck back for any service. Before I brought my truck in for an oil change it was quiet. After the oil change my truck is clicking and clacking, rough idl back for any service. Before I brought my truck in for an oil change it was quiet. After the oil change my truck is clicking and clacking, rough idling. More

Schedule an appointment for check engine light. I told service rep that it should be covered under the extended warranty. She asked if I had the warranty paperwork. I said it should be in the system. S service rep that it should be covered under the extended warranty. She asked if I had the warranty paperwork. I said it should be in the system. Sat there for an hour then she tells me they can’t get to it today. I asked if she checked my warranty she said no. I called Billy Cain Ford in commerce made an appointment and they were awesome, no issues over warranty. I will never deal with Mall of GA Ford and I will advise others not to go there. More

Mall of Georgia Ford is truly an outstanding dealership. I have purchased two vehicles here and definitely will again. The Service Dept is the best. I have purchased two vehicles here and definitely will again. The Service Dept is the best. More

Ms Muir understands my needs and is super and professional. She goes out of her way to please the customer and leaves me feeling good about the Dept . professional. She goes out of her way to please the customer and leaves me feeling good about the Dept . More

Great service, service done before expected, my service advisor has always explained what this visit was for and what will happen on the next visit. advisor has always explained what this visit was for and what will happen on the next visit. More