Mall of Georgia Ford - Service Center

Awesome Tony was amazing from greeting me as I was driving into the service center. To explaining the work needed to be done, how long it was going to take an Tony was amazing from greeting me as I was driving into the service center. To explaining the work needed to be done, how long it was going to take and cost. Exceptional customer service by Tony. He even offered the free shuttle to drive me home to wait for his call that my car was ready. More

Always professional and fair I would not take my Ford Fusion hybrid anywhere else for service. MOG is consistently professional and fair throughout the entire repair process. Plus I would not take my Ford Fusion hybrid anywhere else for service. MOG is consistently professional and fair throughout the entire repair process. Plus, the renovated waiting area with free wifi, agels and snacks makes the time pass quickly. More

Body shop repair. Austin did a great job staying touch with me regarding my repair. I believe he really tried to make the experience as painless as possible. Austin did a great job staying touch with me regarding my repair. I believe he really tried to make the experience as painless as possible. More

Acceptable service I have been having my F-150 serviced here for the past 8 years. Overall I have been happy with the service I have received. My one big complaint is th I have been having my F-150 serviced here for the past 8 years. Overall I have been happy with the service I have received. My one big complaint is that even with an appointment and just getting an oil change it takes hours. I hate wasting half of a Saturday or using a half of a vacation day just for an oil change. It would be nice if they could guarantee a half hour or less or even an hour or less. I was also a little disappointed when I came in to get my battery that was under warranty replaced and the advisor initially said that he couldn’t find where I had purchased the battery there and then after clearing that up he tried to charge me $29.98 for “battery service” when it was supposed to be a free replacement. That experience has resulted in a loss of trust. More

Superior treatment The waiting area is just fantastic. I am sure most of your customers really appreciate the bagels and cream cheese, coffee, pop-corn and cold water t The waiting area is just fantastic. I am sure most of your customers really appreciate the bagels and cream cheese, coffee, pop-corn and cold water that you have for them. Not to mention all the available snakes, etc. I appreciate you guys very much. Dan More

Quick and easy Marilyn is awesome. Sterling is quick and easy. Great service dept they always make things go very smooth and fast to get me out of there Marilyn is awesome. Sterling is quick and easy. Great service dept they always make things go very smooth and fast to get me out of there More

the GREATEST service advisors Marilyn is the GREATEST and most CARING service advisor ever. She’s always caring and she make sure you are pleased with your service and that’s matte Marilyn is the GREATEST and most CARING service advisor ever. She’s always caring and she make sure you are pleased with your service and that’s matters. More

Lackluster care My service rep informed me that my F150 with less than 100K miles has a cracked piston skirt, requiring engine replacement or rebuild. When I tried to My service rep informed me that my F150 with less than 100K miles has a cracked piston skirt, requiring engine replacement or rebuild. When I tried to get answers regarding the details of the problem and options for moving forward, I could not get a return call. I did not receive a call for nearly a month while I left my truck in the Ford service lot. I found it odd that I would receive such devastating news with no follow up about when I might pick up my vehicle or how I might choose to proceed. I did not approach the dealership with much trust but what little I had is gone. One very bright spot in my experience was with Alan. I had another sales rep (Stevie, Chuckie, or similar “...ie” name) who showed very little care for my situation ( or doing a diligent job) but Alan took the time to help me retrieve my vehicle and answered many of the questions I had been collecting since receiving the news. Alan showed me there is hope for your service department. I took the death of my truck in stride but the lackluster service I initially received was the real shock. I would give Alan 5 stars if possible. I was lucky to encounter him. The standard experience I would have had without Alan is 1 star since that is as low as I can rate it. More

Above and beyond Everyone at mog ford is friendly,it is a really nice environment to sit and wait & they go above and beyond to make sure you are satisfied Everyone at mog ford is friendly,it is a really nice environment to sit and wait & they go above and beyond to make sure you are satisfied More

Everyone was quite nice Shuttle was great and everyone was friendly-work was punctual and cleaning the car was great!! Making my appointment was quick and easy girls were ni Shuttle was great and everyone was friendly-work was punctual and cleaning the car was great!! Making my appointment was quick and easy girls were nice. More