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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,188 Reviews

2,188 Reviews of Mall of Georgia Ford - Service Center

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June 06, 2024

Service advisor did a good job setting up pickup of my truck from home and brought it back to me. Great service. More

by MRCHIPS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that our service advisor provided exceptional service by arranging a convenient pickup and return of your truck for repairs.

June 05, 2024

Great service and honest pricing I bought two f150 from them. The service is easy to set up. More

by himda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashlynn Van Hees
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We are thrilled to hear that you've consistently received great service, honest pricing, and found it easy to set up appointments for your two F-150 trucks.

June 03, 2024

Steve was great and patient let us know everything that we needed awesome service man More

by Vickieebrown66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier and service
Jun 04, 2024 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We're happy to hear that Steve provided you with awesome service. His patience and thoroughness in explaining everything you needed to know are truly valuable qualities. We appreciate you choosing Mall of Georgia Ford, and we'll be sure to pass your kind words on to Steve. We wish you all the best with your new Ford!

June 03, 2024

Mall of Georgia Ford took care of a very complicated problem in a very short time. I am very pleased with the service. Cason kept me informed every step of the way. Every person 1 dealt with was comp More

by Bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason
Jun 04, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to share your positive experience at Mall of Georgia Ford! We understand that car problems can be stressful, so we're especially glad to hear that our team was able to resolve your complex issue quickly and efficiently. At Mall of Georgia Ford, we strive to provide exceptional service, and your feedback lets us know we're on the right track. Thank you for choosing us, and we look forward to seeing you again in the future.

May 27, 2024

My service advisor, Chris, was excellent. Donnie Jones had my warranty issue taken care of in record time. Amazing service department. More

by greg m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris- Advisor. Donnie Jones
May 29, 2024 -

Mall of Georgia Ford responded

Thank you for the fantastic review! We're thrilled to hear that your recent service experience at Mall of Georgia Ford was exceptional. Thank you for choosing Mall of Georgia Ford for your automotive needs. We look forward to servicing your vehicle again in the future! Sincerely, The Mall of Georgia Ford Team

May 22, 2024

Stephanie Cross was very helpful I don’t consider A valued employee, very helpful kind and courteous. Kept in touch all the way through the vehicle maintenance. Awesome to work for us next service so I More

by Marctaylorihn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie crass Service advisor. If you had 10 stars, I would give you that she was awesome.
May 28, 2024 -

Mall of Georgia Ford responded

Thank you for your kind words about Stephanie Cross and thank you again for choosing Mall of Georgia Ford. We look forward to seeing you again soon! Sincerely, The Mall of Georgia Ford Team

May 21, 2024

Always reliable and quick to diagnose and service my Escape. Most definitely recommend this dealership! More

by angied0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2024 -

Mall of Georgia Ford responded

Thank you for taking the time to leave a positive review about Mall of Georgia Ford! We appreciate you recognizing that our service department is reliable, quick to diagnose issues, and efficient in completing repairs on your Escape. We strive to provide exceptional service for our customers, and your feedback lets us know we're achieving that goal.

May 20, 2024

Your service department has gone downhill. I’ve asked on three separate occasions to change the cabin air filter. They always told me it’s the next time despite having a service Agreement with More

by mikes39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
May 23, 2024 -

Mall of Georgia Ford responded

Thank you for your feedback about your recent service experience at Mall of Georgia Ford. We understand your frustration and take your concerns very seriously. To understand your experience better, we would like to connect you directly with our Fixed Ops Director, Sterling Oliver. He can be reached at soliver@vtaig.com. We appreciate you bringing this to our attention Sincerely, The Mall of Georgia Ford Team

May 20, 2024

Clean, courteous, fast service and they explained everything to me before doing anything to my car More

by mplfkl82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
May 19, 2024

The work was completed quick and efficiently and I was notified throughout the whole process. More

by Erleavell1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
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