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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,162 Reviews
Call Service Center (678) 515-9339

2,162 Reviews of Mall of Georgia Ford - Service Center

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December 06, 2023

They wery good to work with and no problems with anyone in the service department More

by JOHNPENNEBAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Wessels
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 04, 2023

No follow through as promised with the exterior paint protection because of a line signature ion the wrong spot. More

by MICBESKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of our salesperson
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Dec 07, 2023 -

Mall of Georgia Ford responded

Thank you for your feedback. We apologize for any inconvenience caused regarding the exterior paint protection. We take your comments seriously and will work to address this issue. If you have any further concerns, please feel free to reach out to Drago Teodor at dteodor@mogf.com.

December 04, 2023

Patrick was very helpful and very cordial and nice ! Great experience overall ! Enjoyable and fast . More

by Robyn Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Brownlow
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December 02, 2023

The afternoon before Thanksgiving they took my vehicle in and taken care of within a couple of days. Scott kept me informed of the timeline and cost of repairs and was very reassuring about the process. Scot More

by Liza Bowden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
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December 02, 2023

Great service team! Always attentive and helpful and always friendly. Thanks for everything Merry Christmas More

by elizabethbrown08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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December 02, 2023

Scott was helpful and got me into a rental when they had to order a part for a recall on my Maverick. More

by shensley32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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December 02, 2023

Great collision center. Ernie was the best. He keep us well informed. They did a very good job on repairing my vehicle. More

by caitecross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernie
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December 01, 2023

Oil change was done well but was expensive. Also the under carriage protector was not screwed back on and I had to return to the dealership to get it reattached. More

by hunterblackburn1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service rep
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Dec 06, 2023 -

Mall of Georgia Ford responded

Hi Hunter, thank you for sharing your feedback. We're glad to hear that your oil change was done well. We apologize for the inconvenience with the under carriage protector and appreciate you bringing it to our attention. We'll make sure to address this issue to improve our service. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

December 01, 2023

Solid customer service, honest opinions and recommendations, great follow up and amazing quality of work! More

by vasef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick and Allen
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November 30, 2023

Very friendly and on time but could not find and issue that happens every time I reverse after take my off the parking brake and also try to oversell my wife on an oil change. More

by H650
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of these.
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