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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,187 Reviews

2,187 Reviews of Mall of Georgia Ford - Service Center

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December 24, 2023

Double check or get a second opinion before proceeding with repairs, their up sales almost if not a scam More

by Rarellano237
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Dec 29, 2023 -

Mall of Georgia Ford responded

We appreciate your feedback and apologize for any concerns you may have had. We strive to provide honest recommendations and will definitely review our processes to ensure transparency. If you have any specific issues, please contact Drago Teodor at dteodor@mogf.com.

December 23, 2023

I’ve got to be honest. I hate using dealership service centers. I think they are way over inflated when it comes to the price. However, I got myself into a situation with t More

by curtjmickle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jack Rothst
Dec 29, 2023 -

Mall of Georgia Ford responded

Hi Curt, thank you for sharing your experience. We understand your concerns about dealership service centers and pricing. We strive to provide efficient service and we're glad to hear that you were satisfied with our service writer and the speed of the repair. Your feedback is valuable to us.

December 23, 2023

Extremely pleasant when you first drop off your vehicle, then it becomes a money grab. Last time I was in there, I was told that my rear brakes need to be redone and needed new rotors. because I have a work More

by WIKIDMINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian Turnbull
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2023 -

Mall of Georgia Ford responded

Thank you for sharing your experience with us. We apologize for any inconvenience you may have experienced. We value your feedback and will address your concerns with our team to ensure we provide the best service possible. At your earliest convenience, please contact Drago Teodor at dteodor@mogf.com.

December 22, 2023

Good. Always go to this dealer. My assigned coordinator was good Lways happy to go More

by np0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darreyell Anthony
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your review, We are happy to hear you are satisfied with our service coordinator and the service provider. We appreciate your continued patronage.

December 22, 2023

They fix my car I thought the price was way out of line. I was never really told what was the problem. Communication was not that good. More

by clayton.coggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember someone in service
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Clayton, Thank you for your review. We are sorry we did not provide service up to our standards. Please reach out to dteodor@mogf.com so we can assist further.

December 22, 2023

They were very helpful and pleasant to work with. They did a Very good job. More

by threefoot1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Green 5
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, We are happy to hear you had a great experience. Thank you for your feedback and we look forward to working with you.

December 21, 2023

I felt like I was bait and switched. The service advisor gave me a ballpark figure of $200 to $600. My final bill was $3,097. It seemed I was paying because your techs didn't know how More

by chrismorin65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian James
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi Chris, We are sorry to hear we did not perform to expectations. We strive to ensure transparent prices and business practices. Please reach out to dteodor@mogf.com so we can investigate further.

December 21, 2023

For either Sales and or Service Mall of GA Ford has what you need. Honest pricing on new vehicles and great prices for maintenance and tires is why I have been their customer for over fifteen years. More

by scharle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sterling
Jan 17, 2024 -

Mall of Georgia Ford responded

Hi there, Thank you for your kind review. We are thrilled to hear you have been a longtime customer with us. We appreciate you and welcome you back any time.

December 21, 2023

They were very understanding of my previous service experience and took great care of me. More

by Rob Cole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Stewart, Alan Greene
December 17, 2023

Easy to make a appointment and the car was finished and ready for pickup ant the time promised More

by stephenhartrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
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