Mall of Georgia Ford - Service Center

I am expecting a replacement part. It’s been almost two months and no one has called me to let me know why it is taking so long. I have called twice and they keep telling someone is go It’s been almost two months and no one has called me to let me know why it is taking so long. I have called twice and they keep telling someone is going to call me ! More

Dealership diagnosed the issues and made break/fix recommendations. Unfortunately, all parts were not available; thus, delaying service and repair. recommendations. Unfortunately, all parts were not available; thus, delaying service and repair. More

I absolutely hate these emails and text messages. I have been contacted several times for one service. How many times do I need to tell you my service advisor was amazing for you to believe me?? I have been contacted several times for one service. How many times do I need to tell you my service advisor was amazing for you to believe me?? More

excellent excellent job my F-350 truck now runs like new thank you thanks you thank you thanks you More

They were very, nice, courteous, prompt, friendly and attentive to what I needed and wanted attentive to what I needed and wanted More

Worst customer service and service ever. Had my truck there for transmission repair under warranty. The “courtesy vehicle” they gave me broke down on me. I got it towed back 1 minute after t Had my truck there for transmission repair under warranty. The “courtesy vehicle” they gave me broke down on me. I got it towed back 1 minute after they closed and they couldn’t help me get another after I called and spoke to someone that said they can help me. Got another vehicle for a couple more days and then mine was “fixed”. They charged me for the “courtesy vehicles, yes the one that broke down on me too. My truck broke down again for the same issue the next day. I took it back and they took 28 days to fix it, called me about getting the courtesy vehicle/rental back. Tried to charge me for that one but I refused. After speaking to the manager they agreed to pay for that one. Ford has still not reimbursed me for the rentals I had here and another dealership and 90 days they had my vehicle. More

Always great customers service. Everyone is so polite and professional. Never an issue or hassle at Mall of Georgia Ford. Everyone is so polite and professional. Never an issue or hassle at Mall of Georgia Ford. More

Really took care of us and did everything they could to help us out with issues help us out with issues More

Took truck for recall 10 days later we were charged over $400 for your mistake $400 for your mistake More

I have had 2 service experiences now with this dealership and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick u and both were terrible. Communication is atrocious every step of the way. I have called their service number at least 20 times and had a human pick up 3 of them. They apparently can't afford staffing to properly do the job. The service director should absolutely be fired as he hasn't a clue how to run a department. And I have been the GM of 2 dealerships in Atlanta, so I know a bit of which I speak. More