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Mall of Georgia Ford - Service Center

Buford, GA

3.9
2,160 Reviews

2,160 Reviews of Mall of Georgia Ford - Service Center

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July 02, 2023

Just ok just ok just ok just ok just ok just ok just ok just More

by ernestorios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Tyler
Jul 03, 2023 -

ernestorios responded

Just okay

Jul 03, 2023 -

ernestorios responded

Just okay

Jul 03, 2023 -

ernestorios responded

Just okay

July 02, 2023

Very efficient process, friendly svc managers: wish there was a way to apply coupons to service online More

by kirkman3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember…this should be generated from service receipts
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

July 02, 2023

Don’t have time to write a review. Suppose Mall of Georgia is a good dealership. Thank you More

by bhallinc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Turnbull
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
June 30, 2023

Was told the vehicle had what I was looking for but actually it didn’t More

by stevealan44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dragos and Lindsey Hester
June 30, 2023

Always pleased as they provide great customer service and Matthew is diligent in his job especially communicating. More

by veronica.casal77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cason Stewart, Matthew Tyler
June 30, 2023

I went to dealership to have a recall repaired and have them look at my transmission. I was told it would be at least 2-3 wks before they could get my car in. I bought it brand new in November and only has More

by ctrowbridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
June 30, 2023

Great experience. Service advisor took care of me, notified me every step of the repair. More

by JWARREN16
Recommend Dealer
Yes
Jul 26, 2023 -

Mall of Georgia Ford responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

June 29, 2023

They do the service pretty good, and they educate the customer the problem. The only thing is that they do not let you know or update the customer after the work is done. I had to call several times to c More

by pprasad65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Scott
June 29, 2023

Prompt service and reasonable wait for service. Matt reviewed the service provided and made sure I had no questions. More

by Mimisjar4
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Knuckles
June 28, 2023

Lack of communication between service advisor and customer. Not returning calls. The recommended repair did not fix or address the issue reported. Costly repair without any indication it was needed. More

by jps.systems.engineer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SA not listed
Jun 29, 2023 -

Mall of Georgia Ford responded

On behalf of our team, we sincerely apologize that you had an unpleasant experience. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

Jul 05, 2023 -

jps.systems.engineer responded

Schedule the replacement of the idler tension assembly (source of original noise) and the fan relay circuit (Ford Service Advisory). This should have been completed as a 1st step with the reported issue.

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