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2,187 Reviews of Mall of Georgia Ford - Service Center
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Verified Customer
February 15, 2023
They always do a great job and don't pressure you to do services that are not required. services that are not required. More
by cwingo
February 15, 2023
The service department is second to none. They had my truck finished early and exceeded all of my expectations. They had my truck finished early and exceeded all of my expectations. More
by deweysells
Employees Worked With
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
February 11, 2023
I took my daughter’s 2007 Mustang 3 times in just a few weeks. They fixed the problem and they also recommended a new battery and did a diagnostic test and said everything was good. 2-3 weeks later the car weeks. They fixed the problem and they also recommended a new battery and did a diagnostic test and said everything was good. 2-3 weeks later the car wouldn’t start. Jumped it off and took it back to the dealer. Then 2-3 days later I get a call from my daughter that the new battery is dead and she stuck at work. She calls AAA and I go to meet her. The guy jumped it off and then shut it off and tried to start it. The car/battery just made a clicking sound. The AAA guy inspected the connection to the red terminal and the cable was split or something. He held it together and it cranked, but I ended up taking it back to the dealer and left the key in their drop box. So I’ve spent over $1,000 in 3 weeks and it’s back in again. I guess there’s no diagnostic test done to make sure it’s fixed. Very disappointed!! More
by LVEN091204
Employees Worked With
Matthew Tyler
February 11, 2023
New tires, balanced and an alignment for a trip out West. Returned to have them balanced again, Service Mgr said the tires were fine, it must be the drive shaft and I would need another appointment. Returne Returned to have them balanced again, Service Mgr said the tires were fine, it must be the drive shaft and I would need another appointment. Returned for my drive shift to be checked, picked up my truck after two days, Service Mgr says my tires were out of balance and they fixed it but my truck still bounced down the road... I'm disgusted with the service. More
by Neal
Employees Worked With
Don't know the Mgrs. name.
February 11, 2023
Very informative. Stayed in touch during work being performed. Very pleased. I thought price was a little high Stayed in touch during work being performed. Very pleased. I thought price was a little high More
by Cashsteve22
Employees Worked With
Other Employees :
Brian James, Matt Knuckles, Cason Stewart, Benjamin Jones, Matthew Tyler
February 10, 2023
Service advisor was very pleasant and took the time to explain the steps and how I would receive my receipt. Customer waiting area very clean!! explain the steps and how I would receive my receipt. Customer waiting area very clean!! More
by jblaskow
Employees Worked With
I do not recall his name. I do not have receipts as this is a company car
February 09, 2023
Always excellent service, great communication excellent customer service. Dropped my Expedition off on Saturday for a recall and diagnostic service along with fixing my hood from vibrating. They were done customer service. Dropped my Expedition off on Saturday for a recall and diagnostic service along with fixing my hood from vibrating. They were done on Tuesday. Very satisfied with their work. More
by vickikbarton
Employees Worked With
Toni DelDonna
February 09, 2023
I took my car for a recall. The wait was quite long but I had a tremendous place to work while I waited. Everyone was so nice and helpful. I specifically picked this dealershi The wait was quite long but I had a tremendous place to work while I waited. Everyone was so nice and helpful. I specifically picked this dealership for my service. More
by sue_wade
Employees Worked With
Brian James, Matt Knuckles
