Malloy Ford Charlottesville

I would not recommend this dealership for their customer service. My son came to Charlottesville Virginia to buy a car for me. He lives 100 miles away. Geoffrey was our salesperson. We bought a simple model service. My son came to Charlottesville Virginia to buy a car for me. He lives 100 miles away. Geoffrey was our salesperson. We bought a simple model Fiesta 2013. When Geoffrey was typing up the papers he said, "The only thing extra you are paying for is an automatic." I asked immediately, "Does that include cruse control?" This was an option that meant enough to me to write this review. His reply "Cruse control is pretty much standard on all cars." My mistake was not pinning him to a yes or no answer. I waited two weeks for the car to be delivered. When I went to pick it up, I sat in the new car to see what it looked like. I couldn't find the cruse control. When I went inside the dealership I asked, "Does the car have cruse control?" He didn't answer and went to my SAAB to take off the tags. He couldn't get them off and came in 3 times for different screw drivers. I asked again each time, "Does the car have cruse control?" Finally on the third time he looked inside the car and looked at me from outside the dealership and shook his head no. He never addressed this issue again. When I asked how much does cruse control cost he told me about $400. The same as it would have when I bought the car. I went home and called Paula, their customer representative who didn't call me. I called back 3 days later and got Paula. I told her my story and never heard from her again. Finally I called Ford in Michigan and then a manager called me. He ignored me and then called my son who knew nothing about this. The car was mine and I don't have to check in with my son. The final insult was registering the car in Arlington Virginia with has caused us a new problem with insurance, property taxes, and inspection. My son did call on this and they told him it was not their problem. The sad thing is I would have gone half on the cruse control but nothing was offered.Beware if your choose Battlefield Ford. More

I will NEVER patronize the Charlottesville Battlefield Ford Dealer again for work on my Ford F150. I brought it in because my turn signal stopped working and every time I replaced the fuse it would imme Ford Dealer again for work on my Ford F150. I brought it in because my turn signal stopped working and every time I replaced the fuse it would immediately burn out. So they were to check the electrical wiring and call me with an estimate. Instead they kept the truck for three days and kept calling to say the wiriing was a mess and they would let me know. Finally they called me to let me know they had already "fixed it" and it would $438 ! I never would have imagined it would be so much and they never even called me with an estimate. I think I was royally ripped off. Never again. More

Our 2007 Lnncoln MKX needed a new water pump. (very expensive repair on this car) $1700.00 . I know alot about cars and do most all work myself on our vehicles (they must have not thought of this si expensive repair on this car) $1700.00 . I know alot about cars and do most all work myself on our vehicles (they must have not thought of this since my wife took the car in to have it repaired). They called us with the estimate in the afternoon with a long list of parts and repairs (most which was bull crap). Here is a list: power steering fluid needs to be flushed and changed because it is dark looking ($180) wiper blades need to be replaced they are streaking ($?) (I just replaced them with the same ones i use on all are vehicles and they last about 2 to 3 years) Lower transmision mount broken ($360) (I have not checked this out yet, did i mention my wifes brother is a lincoln mechanic at another dealership about 120 miles away from here?)(he just checked the car out in February and did not see this) New accesory belt because it was saturated with coolant. ($49) (ok there are several things that are wrong with this. i had just put this belt on and it had less than 500 revolutions on it when we sent this in, and my wife specifically told them it had just been put on.) there are several more things they tried to charge for that were not a problem or needed to be done. Now it comes the time for us to pick up the car. The dealer ship tells me there is a short and it is blowing the fuse for the pcm.(This will cost $69 diagnostic $89 an hour to find the short.) (I explained to the dealership that the only problem with this vehicle when we brought the car in was it needed a water pump and no fuses were blown or blowing. ) ( I asked how long it would take to find the problem and they did not know so they could have spent how ever much time or wrote up whatever they wanted to for the labor charge, so i gave them 1 hour to find it then i wanted the car back). they did not find the problem so i took the car back. I checked the car out at home and within 10 minutes with just a multimeter and no schematic I found the main conector on the fire wall had a ground pin bent over and shoting out the power control module (this was caused by the mechanic when he replaced the water pump. I took the car back with pictures per the service managers request. The fuse was no longer blowing but now there were real issues. they did finally clear the faults but would not credit any of the money we spent for them to troubleshoot the problems that they installed. When we got the car back the first time the leather seats, steering wheel, interior , hood quater panels, bumber, etc..... were covered in grease (not a great look for a cream colored car). Also i can't prove it was them but a misteriuos dent above rear tire. More

Went for an oil change. The service department told me I need brake and suspension work done. Though I'd try another dealer for new brakes. The other dealer told me I didn't need ANY brake or suspension wor need brake and suspension work done. Though I'd try another dealer for new brakes. The other dealer told me I didn't need ANY brake or suspension work done. Not happy with Battlefield? You bet. I will never take my vehicle to them for service or buy anything from them. I'll drive to Richmond 1st. More

I brought my vehicle to Battlefield to have a puncture fixed. The first time, the patch failed, the second time, a bigger patch was installed. Then the tire went flat once again. On my third visit, I w fixed. The first time, the patch failed, the second time, a bigger patch was installed. Then the tire went flat once again. On my third visit, I was told, mysteriously, that the pressure sensor valve on the tire was broken and needed to be replaced. After now spending over $300 to fix my tire, I assumed that it would be fixed finally. Well, I was wrong, the next day, I returned to the service department because my Tire Pressure Monitoring System light was on. This meant that my system was not functioning properly anymore. I was told by service that "oops, we didn't recalibrate it properly." Now this morning, the TPMS is on again. I have wasted about 4 hours of my time, dropping off the car and picking it up. I have never experienced anything like this before. NEVER use these people to do anything to your vehicle, they will break it and charge you to fix it over and over again!! More

I took my Explorer in because I could not get it started, and I had been throwing parts at it like an idiot to fix it. It finally randomly started up one morning and I was able to get it to Battlefield Ford and I had been throwing parts at it like an idiot to fix it. It finally randomly started up one morning and I was able to get it to Battlefield Ford at around 7:30AM and I thought it would take them until the next day to look at it. Instead at 2:00PM that day I got a call from them and they found my problem, it had a corroded ground strap going to my transmission which was shorting out the whole car and than on top of it they replaced my positive and negative cables to my battery, just to be on the safe side, all for under $90 with the diagnois fee which I knew about. I got it back around 4:00PM that day and has ran ever since. I will take my truck there from now on, I even convinced my dad to bring back his Mustang to have them work on it. I have heard bad things about Battlefield Ford in the past...but they must have done a complete turn around, because they are reasonible and fast. More

I had been looking at a Ford F-250 truck on the lot the entire weekend and was truly digging the sales price (a huge neon green tag in the windshield which was visible from inside the dealership offices). entire weekend and was truly digging the sales price (a huge neon green tag in the windshield which was visible from inside the dealership offices). I decided I would go take a look after the weekend was over and give it a test ride. Mind you, I was going to be trading in a 2005 Corvette in superb condition, no mechanical problems at all. I drove it and liked it, enough to play the numbers game. My husband came to the dealership to give it his ok. James took his sweet time working with another customer (she bought a car, she deserved the service). However, he should have given me to someone else so as not to waste hours out of my life while he took care of other business. We finally (after 3 hours) sit down to work numbers. The sales price (on that huge neon green tag) was $45,869. I was happy to pay the advertised amount! Nope...the number they gave me was $60,000. WHAT?!?! How can you list a vehicle for a sale price, then turn around say "it's not right...that tag wasn't supposed to be in that truck." Yet, from where we were sitting, I could still clearly see the tag, back in the windshield, that wasn't supposed to be in that truck. It's called "bait and switch", and after I did some checking (even spoke with two former sales people from Battlefield Ford), it turns out this is a classic sales tactic at this dealership. It's also against the law because it's fraud. And on top of it all, they offered me BELOW FAIR BLACK BOOK value on my clean, no mechanical issues Corvette. These guys will do whatever it takes to screw you...and hard. Avoid this place like the plague. If you want to save some money and get a better deal, go anywhere else!! More

I had service done here. They did some things that were not necessary and were told not to do (destroying the fittings to my power steering fluid pump and replacing it with a reman.) and their sloppy work not necessary and were told not to do (destroying the fittings to my power steering fluid pump and replacing it with a reman.) and their sloppy work cost me additional repairs elsewhere. (Such as draining off coolant and not replacing it so I drove off the lot without sufficient levels.) During follow up visits to address some of the problems they had caused but would not admit to or address, the service manager tried to convince me to get a $4,000. engine overhaul without having performed any tests. This because they had failed to replace a $3.00 grommet under pcv valve during the tune-up portion of this service. Twice they told me that they checked the seating of the valve and if there wass no problem there, I needed a new engine. I question their integrity and their ability. Belatedly, I have learned from several people that they suffered similar (in some cases, the exact same) experiences. Steer clear. More

This place is a rip off. I'm currently in Iraq and my mother is taking care of my car. The car broke down. The tow truck driver told her it looked like the timing belt so when she called Bradey Bushy t mother is taking care of my car. The car broke down. The tow truck driver told her it looked like the timing belt so when she called Bradey Bushy to inquire the price, they told her it couldn't possibly be the timing belt at 66,000 miles. So when they finally looked at it, they ate their words because they said it was the timing belt. Well, another place in Charlottesville had a better deal on fixing timing belts so she towed it there. The other place said, the cam is locked. How could Ford miss this? They misdiagnosed my car and charged $30 to do it. So now my mother is talking to BBF and Ford coperation. They tell us they will offer financial assistance to fix the car because there are so few miles on it. They were going to pay a total of 66% of the repair cost. Now I'm happy and glad I bought a Ford. We take it back to Ford and now they say the whole engine is bad because of sludge due to inconsitant oil changes. We provide PROOF of all my oil changes and they still say "well, we still aren't paying". I take my car to a Ford dealer for all checks and services and they say it's still my fault. If they are such experts on ford vehicles how come they never saw the sludge before the engine went bad? All I know is, I will never use BBF nor will I ever buy another Ford card. More

I have dealt with these people for 20 years. Over the years the nicest people in the world have delivered increasingly unreliable -- to the pointof dangerous -- service. It is COMMON to have to go back years the nicest people in the world have delivered increasingly unreliable -- to the pointof dangerous -- service. It is COMMON to have to go back three of four times for the same problem.<br><br>And recently when you call service you can be put on hold for 10-20 minutes -- and then you get to hear the phone being hung up. this happened to me twice during one service experience.<br><br>I won't be going back and I would caution anyone against trying to work with them. They'll be just as sweet and nice --- but your vehicle won't be fixed. More