Malloy Ford of Alexandria

I am 59 and have purchased more cars than I can count. If you are looking for superb service at a great price please no look further! From the moment the phone is answered, to my sales agent Jacob .. wh If you are looking for superb service at a great price please no look further! From the moment the phone is answered, to my sales agent Jacob .. who was so thoughtful, knowledgeable, and patient spending so much time showing me how to use my Tesla, to finance and follow up after the sale.. I can’t thank Malloy Ford enough! I am very happy! More

manager (Andrew Dade ) not even try it to help i give the order number . been waiting since September for a maverick I have the price 22,595.00 and total price of 26,390.00 and now he stated i need to n the order number . been waiting since September for a maverick I have the price 22,595.00 and total price of 26,390.00 and now he stated i need to negotiate the price . he is not honest in this dealership. Nor Recommend at all. More

Very bad experience with this dealership. We bought a used car for $7000 and the car didn’t pass from the inspection they said they will fix it and sell it. The next day there was a problem w We bought a used car for $7000 and the car didn’t pass from the inspection they said they will fix it and sell it. The next day there was a problem when we called them they didn’t respond us. Today our car didn’t start and we called and they didn’t respond again. We went there and said take this broken car and give our money back. They wanted to sell us very old car with a high mileage and we didn’t accept. We asked our money. They said they can take the car and they will pay me $2000. We didn’t accept because we paid to them $7000. Never buy a car from them. They are so rude and not helpful. More

DO NOT ORDER FROM MALLOY FORD! ! I ordered a new maverick and tracked it for months via ford's online tracker. Once I received a vin we sold one of our vehicles and have our other ! I ordered a new maverick and tracked it for months via ford's online tracker. Once I received a vin we sold one of our vehicles and have our other up for sale since the maverick was going to replace them both. My maverick came in and Andrew the SM there said he wanted 7500 over msrp now even though I ordered it and the salesman said it was msrp and nothing to worry about. The next day after it arrived the GM Daniel called me and said they had actually sold my maverick to someone else who was paying over msrp. Unbelievable. We have money, time, and plans invested in the purchase for months and were basically told they had already sold our maverick before it came in, oops. Ford customer service is a joke. If you think this can't happen to you then you are mistaken. We have a 22 Bronco in our garage so obviously loyalty to Ford brand doesn't matter and this dealer could care less about you. More

The sales team was responsive and easy to work with. Given my online research I knew I was getting a good deal on the value of my preowned vehicle and there were no hidden fees here (unlike my experienc Given my online research I knew I was getting a good deal on the value of my preowned vehicle and there were no hidden fees here (unlike my experience with some other dealerships in the area). More

We are so disappointed with this dealership, and how they treated my husband and I. They have forgotten it is about customer service. We have been lied by Andrew and Daniel, they treats us very unprofessiona treated my husband and I. They have forgotten it is about customer service. We have been lied by Andrew and Daniel, they treats us very unprofessional. They were very rude and use high-pressure tactics, and because we didn't accept what they were offering us they said they were doing a favor. We felt humiliated and discriminated, they had the audacity to say they were doing a favor for us, but we were doing a business it's not a favor specially when money and your name is involved, favor you do for a family not for a customer who already bought a $77,000 truck from then a week ago. I would never recommend Malloy Ford Alexandria for anyone. More

Awful awful dealership. Bought a car here that failed an out of state inspection and I had to fight them to cover the cost of repairs. Even then, when getting it reinspected Bought a car here that failed an out of state inspection and I had to fight them to cover the cost of repairs. Even then, when getting it reinspected it still failed with questions on if the original issue was even addressed and I ended up having to pay for the repairs out of pocket. I've only had the vehicle a month and it's already in the shop for another set of expensive repairs. If I'm paying almost 30k for a car, I expect it to be drive-able for at least a few months before having to pay for major repairs. I've had it less than a month and its already cost me 1000+ dollars. Do not buy a used car from these people, especially Rodrigo and the General manager (who threatened to take legal action against me if I didn't go through with the deal when I originally voiced my concerns over the failed inspection - that's some premium customer service right?), they will lie to your face and then refuse to help when confronted about it. I REPEAT, DO NOT BUY USED CARS FROM THEM, THEY WILL SCREW YOU. More

Don't pre order a car with the dealership. They will agree on the price and last minute try to add 10k or more to the price. I'm warning friends interested in buying to stay away from this dea They will agree on the price and last minute try to add 10k or more to the price. I'm warning friends interested in buying to stay away from this dealership, especially if they are trying to pre order a car. More